• Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
• Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Order, forecasting, quoting, agreement negotiations

• Maintaining and developing relationships with existing accounts, updating data about the companies accordingly on system, renewing their Special Corporate Rate Agreements in a timely manner;

• Selling hotel facilities in B2B and B2C environment;

• Daily communication with Individual Corporate Clients (ICC) via e-mail, messengers, calls, handling their requests and complains concerning hotel resevations, transfer, invoices, etc.;

• Following up payments of key accounts;

• Researching organizations and individuals in order to find new opportunities

  
  

• Dealing with B2B customers requests (hotel reservations, cost&payments issues, complains, amendments) provided by ticketing system (closed 130+ tickets per week) & phone calls (approximately 180 incoming calls per week);

• Cooperating with other departments (Sales, Finance, Technical) in order to resolve the related cases effectively and on time

• Extending personal service and attention to all guests with particular emphasis to VIP Guests, controlling the implementation of their queries and wishes;
• Handling guests complaints;
• Maintaining effective communication with all related departments to ensure a smooth service delivery;
• Providing training for newly hired employees for the Guest Service agent position;
• Establishing, promoting and maintaining good public relations and enhance sales for the hotel;
• Organization and implementation of full hotel orientations for groups of travel agents and individuals

- Work in sales department, creating and selling tours to different destinations, including work with VIP clients

- Consultancy regarding visa procedures