- Managed contract renewals for 40+ B2B clients in the EMEA & APAC regions, ensuring high retention rates and customer satisfaction;
- Led the entire renewal cycle, including quoting, forecasting, PO processing, and agreement negotiation;
- Contributed to €5.7M in ARR, exceeding targets through proactive communication and process optimization;
- Successfully trained 2 new hires to full productivity

- Managed and expanded relationships with 30+ high-profile B2B clients from banking, fashion, media, and sports sectors (primarily from EMEA and North America);
- Negotiated and renewed Special Corporate Rate agreements for B2B clients, ensuring continued engagement and revenue retention;
- Sold hotel facilities in B2B and B2C environment;
- Delivered tailored support to individual corporate clients (ICC), handling end-to-end coordination of hotel bookings, transport, invoicing;
- Processed high-volume group accommodation requests from travel agencies;
- Tracked and followed up on key account payments to ensure timely revenue collection;
- Increased group segment revenue by 178% in 1 year with one of my top accounts through an individual approach, quick response to requests and deeper identification of their needs;
- Closed a €25,000 sale for a 3-night stay in the hotel’s most exclusive suite, successfully winning over a competitor 5-star hotel;
- Signed contracts with 10+ new B2B clients, expanding the hotel’s corporate portfolio and increasing repeat business

- Handled 130+ B2B clients requests & 180+ inbound calls weekly (from EMEA, APAC, NA), resolving hotel reservations, cost & payments issues, complaints and booking amendments with a solution-focused approach;
- Recovered €30,000 by preventing booking cancellation losses  

- Delivered high-level service to all guests with particular emphasis to VIP guests, controlling the implementation of their requests and handling their complaints;
- Interacted with travel agencies on a daily basis, providing them with information about the hotel and promoting all its amenities and services;
- Effectively performed cross-selling and up-selling to increase revenue and customer satisfaction; 
- Ensured seamless service delivery through cross-department coordination; 
- Successfully trained 4 newly hired employees for the Guest Service agent position; 
- Got Certificate of Appreciation as a winner of “Employee of the year” nomination

- Sold travel packages to popular destinations (mainly to the UAE, Thailand, Turkey, Egypt, Tunisia, the Dominican Republic and Europe), tailoring offers to client preferences;
- Consulted clients on visa processes and international travel requirements;
- Participated in fam trips;
- Built strong client loyalty and improved customer satisfaction by carefully analyzing individual travel needs and offering personalized tour packages;
- Maintained consistent communication with client before, during and after their trips
?