Работала в 5 компаниях 8 лет 10 месяцев

IT, Отели / Рестораны / Развлекательные комплексы, IT-консалтинг / Услуги / Производство оборудования, Туризм / Путешествия / Пассажирские перевозки

Senior Renewal Specialist

ABBYY

1 год 4 месяца

01.2021 - 05.2022

• Responsible for ensuring B2B clients (EMEA,APAC) renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
• Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Order, forecasting, quoting, agreement negotiations;
• Successfully trained 2 new comers in the department

Business Development Manager

InterContinental Kyiv 5*

Отели / Рестораны / Развлекательные комплексы

1 год 3 месяца

05.2019 - 08.2020

• Maintaining and developing relationships with existing B2B clients (mainly from EMEA), updating data about the companies accordingly on system, negotiating and renewing their Special Corporate Rate Agreements in a timely manner;
• Selling hotel facilities in B2B and B2C environment;
• Daily communication with Individual Corporate Clients (ICC) via e-mail, messengers, calls, handling their requests and complains concerning hotel resevations, transfer, invoices, etc.;
• Following up payments of key accounts;
• Researching organizations and individuals in order to find new opportunities??

Customer Support Specialist (B2B)

HotelsPro, IT-company / OTA, Istanbul (Turkey)

IT-консалтинг / Услуги / Производство оборудования

1 год 3 месяца

05.2017 - 08.2018

• Dealing with B2B customers (EMEA, APAC, EMEA) requests (hotel reservations, cost&payments issues, complains, amendments) provided by ticketing system (closed 130+ tickets per week) & phone calls (approximately 180 incoming calls per week);
• Cooperating with other departments (Sales, Finance, Technical) in order to resolve the related cases effectively and on time

Team Leader Guest Service

Grand Rotana Resort&Spa 5*, Sharm El Sheikh (Egypt)

Отели / Рестораны / Развлекательные комплексы

4 года

03.2010 - 03.2014

Extending personal service and attention to all guests with particular emphasis to VIP Guests, controlling the implementation of their queries and wishes;
Handling guests complaints;
Maintaining effective communication with all related departments to ensure a smooth service delivery;
Providing training for newly hired employees for the Guest Service agent position;
Establishing, promoting and maintaining good public relations and enhance sales for the hotel;
Organization and implementation of full hotel orientations for groups of travel agents and individuals

Sales Agent

Travel agency Yarta, Sevastopol (Ukraine)

Туризм / Путешествия / Пассажирские перевозки

7 месяцев

07.2009 - 02.2010

- Work in sales department, creating and selling tours to different destinations, including work with VIP clients

- Consultancy regarding visa procedures

Ключевая информация

Salesforce CRM
Opera Property Management
Effective business relationship building
Problem solving
Negotiations
High responsibility

Училась в 1 заведении

Taurida National University named by V.I.Vernandsky

Geography

Simferopol, 2009

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Русский

родной

Может проходить собеседование на этом языке

Украинский

базовый

Дополнительная информация

Personal information

I am half Russian, half Ukrainian, with Russian citizenship and Ukrainian permanent residence. I fully support Ukraine and one of things I can do - work for Ukraine and thus put my contribution in its growth, power and victory! Слава Україні!

Yulia

Key Account Manager, Client Service Manager, Travel Manager

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Киев

38 лет

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