- Email & Phone Support

- Multitasking (had up to 10 apps in 1 shift)

- Supervising a product (Knowledgebase; Agents Training, Testing & QA assessing

- Pre-sales & post-sales

Hi!

Wish you a wonderful day ahead :-)

Immediately to the point - altogether I've got 10+ years of experience in IT & General Sales & Support, Customer Care, mainly for the US market (but native in Rus & Ukr too)

Here's my voice sample and a mention of a few businesses I worked for in a similar capacity. :-)

https://voca.ro/1aMe5urUifD2

https://boinx.com

https://appointy.com

https://fishpond.co.nz

https://mybudget.com.au

https://wearecatalyst.co.uk

https://kippoapp.com

https://calibrerealestate.com.au

I will gladly translate all of the skillset and experiences of and those I've acquired over a very extensive period of time elsewhere at your position.

I will be more than happy to be of excellent service given my 7+ years of extensive hands and headset-on experience in Customer support and success for a multitude of US and global-centric Ecommerce, Real estate, Healthcare businesses to SAAS; iOS, Android and desktop MacOS and Windows apps, including supporting multiple products in a shift and supervising small support teams.

My experience extends but is not limited to phone, chat and email support with response time requirements, remote control TeamViewer support for clients and pre-sales and partner communication and research - of course also including experience in escalating tasks out of my Tier 1 or Tier 2 experience to Tier 3 or whether an in-house or clients developers offices and registering Feature suggestions and feedback from customers.

All this and the following as both an agent and small - to - mid teams Supervisor for years.

Will gladly hop on a call per your earliest, best convenience so we get moving and discuss the best terms and rates needed to achieve your goals the most efficiently :-)

Also worth mentioning that I've been doing all of that and more using a diverse range of industry standard tools from AWS, Aircall etc for calls to CRMs such as Zendesk, Salesforce, Intercom etc and Jira and Confluence for task management and escalating and FAQs and documentation management and creating. Some of the IT products I've been servicing include Boinx software, MacPhun, Petcube.

KINDLY EMAIL RATHER THAN CALL or CONNECT VIA telegram :-)

Have a wonderful day ahead and stay positive! :-)

Max