Launched and optimized digital customer onboarding in acquiring, including KYC, verification, and external integrations, with a focus on increasing conversion and reducing onboarding time.

Worked with internal financial workflows for cash transactions, acquiring, and settlement processeswithin core banking and digital channels. Constantly prepared arguments and calculations to launch the development of new features accordingto the RISE methodology calculations.

• Contributed to optimization of transaction processing, cost efficiency, and time-to-serve throughmigration to microfrontend and target architectures, which reduced transaction processing time by30–40% and reduced customer service time at the cash register by up to 40%.
• Launched a digital onboarding from scratch for individual entrepreneurs to obtain POS terminals withfull automation of the application process until issuance at bank branches.
• Reduced POS terminal setup time from 3 days to 30 minutes and launched a new digital channel that converted at least 30% of customer traffic within the first quarter after launch.
• Owned and prioritized product requirements for financial workflows related to cash operations, acquiring fees, settlements, and transaction accounting.
• Implemented a custom sales funnel to collect analytics and measure the customer journey to acquiring, and continuously worked on improving it.

Led the development of autonomous robotic systems with a focus on full autonomy, defined productvision, strategy, and roadmap.

• Owned project costing, product budgets, and development/production cost tracking.
• Defined cost structure for hardware R&D, MVP, and scaling to mass production.
• Established basic internal financial workflows for project costing and resource allocation.

Defined the vision of the product and the roadmap for its further development.

Conducted strategic analysis: users, competitors, and market.

Managed Customer Discovery and product-market fit.

• Collected/analyzed user data (quantitative + qualitative).
• Launched a WEB solution for hiring employees from scratch.
• Worked with internal platforms supporting operational and finance-related workflows.
• Defining requirements impacting internal cost tracking and operational efficiency.

Managed Go-To-Market programs for customer success.

Launched products: Pre-sales, implementation, support.

• Increased lead generation KPI by +8%.
• Supported programs for enterprise business applications, including ERP and finance-related products.
• Collaborated with sales, pre-sales, and customer success teams on licensing models and internal billing.
• Worked with ERP/finance products and commercial workflows impacting internal billing and reporting.

Modeled processes (BPMN), developed new models.

Created user stories with Acceptance Criteria.

Facilitated demos, engaged stakeholders.

• Audited and redesigned ERP finance and cost-related modules (“As Is”>“To Be”).
• Participated in budgeting and financial planning for ERP implementation (~$1M).
• Defined requirements for financial workflows, approvals, and internal billing processes.

• Organization cooperation for clients for delivery requested goods from China to central, east Europe.
• Development and implementation of new supply chain strategy regarding business requests.
• Manage a team of 10 people.
• Control of all steps for delivery goods from factories to final destination, cooperation with government institutions, customs, customs broker.
• Control and checking all financial operations, indebtedness with clients.
• Every week reporting for owner of business about financial results.
• Preparation of presentation/reporting on financial progress.

• Calculation and sales a new services for the clients.
• Daily cooperation with clients which store their goods on warehouse.
• Control of contract KPI of clients and internal KPI of FM company.
• Manage warehouse team of 25 people. Preparation working schedule regarding of work volume, control work quality, day-to-day optimization of working time of warehouse staff.
• Monthly reporting for clients regarding contract conditions and current situation as for goods, staff, KPI, work quality.
• Preparation of optimization process for staff for process of store goods on monthly basis.
• Preparation all bills for clients regarding provided services on monthly basis.
• Analysis of warehouse logistics costs and providing respective advices for optimization.

• Managed all process for quickly customs clearance of cargoes.
• Responsible for inbound brands Bosch, Siemens, Gaggenau, Zelmer.
• Handling technical aspects and issues associated with customs processing documentation.
• Negotiations with customs officials .
• Responsible for planning production of brand Zelmer.
• Day-to-day cooperation with sales department, marketing, shipping points include manufacture.
• Provide demand product forecast and upload the agreed figures into the SAP systems.
• Coordinate process of export to Moldova .
• Preparation of claims for damaged goods in process of import from shipping points.
• Implementation of quality control procedures, management of damaged and unserviceable stocks, quality control of products.
• Drafting of recommendations for sales departments concerning unsaleable and defective goods.
• Inspection of stocks in case of any defect or damage.
• Daily SAP operation, control of stocks, stock transferring and working-off.
• System check and verification of compliance with the actual stock based on system data.
• Entering a new arrivals and customs declarations into the system.
• New products maintenance in SAP.
• Cooperation with the legal department upon contract preparation .
• Analysis of logistical costs and providing respective advices.

• Check and control all deliveries by express services (TNT, UPS, DHL) for all departments.
• Negotiations with customs officials, if required.
• Day-to-day cooperation with foreign suppliers of goods, clarification of the Ukrainian custom and tax legislation for suppliers, active support in execution of relevant documents to ensure unimpeded customs registration.
• Design and implementation of control procedures for damaged and unserviceable stocks.
• Stock inspection.
• Everyday SAP operation.
• Transport order for international and domestic shipment, price and service quality analysis of freight service providers.
• Document management for the accounting department (consignment notes, tax invoices, acceptance certificates, contract amendments).
• Registration of invoices from logistics providers, logistics statistic.