Працювала в 4 компаніях   21 рік 9 місяців

Енергетика та Енергоносії, Реклама та PR-послуги

Project Manager - Senior Customer Support

MOL Ukraine LLC( mol-ukraine.com.ua)

Енергетика та Енергоносії

4 роки 1 місяць

02.2020 - 03.2024

Project management:

Projects coordination from idea to launch. Plan, documentation, performance tracking and reports. Tender projects. Products certification in Ukrainian Disinfectants State Register and Ukrainian certification system UKRSEPRO.Product field tests more than 20. Tailor made products more than 10.New products launched more than 5.

Example:

https://mol-ukraine.com.ua/ua/mastyl-ni-materialy-ta-avtoximiya/sil-s-ke-hospodarstvo/hidravlichni-masla/mol-hydro-prime-hv-32-zf/

Business process setup and optimization.Cross-communication with Production plant and EU departments (marketing, production, technical).

Training:

Educational materials elaboration. Providing more than 100 trainings for Customers and internal Team.

Customer support:

Negotiations, services providing, claims management and daily demands. Quality certificates, ISO 9001.

Analytic:

Market research, competitive products and new prospective directions analisys.

Marketing:

Products promotion strategy development participation. Present company in exhibitions - SIA, AGRO in order to increase Brand awareness. Articles for professional magazines, presentations, case studies, booklets, news’s for company newsletter:

Article:

https://landlord.ua/news/z-mol-mozhna-zaoshchadyty-do-15-vytrat-na-obsluhovuvannia-tekhniky/

Booklet:

https://mol-ukraine.com.ua/images/mol_ua/lub/pdf/services/uk-UA/mol_lubcheck_automotive_ukr.pdf

Company video:

https://www.youtube.com/watch?v=0vFp00AXZPQ

Achievements:

- Created Knowledge Database, which optimized educational process

- Improved Tender Project, which increased Partners engagement by 2 times.

- Implemented among Partners Lubcheck online system for oil samples registration:

https://play.google.com/store/apps/details?id=com.fonixteszt.lubcheck&hl=uk

-Developed guidline “Сlaims handling” to optimize sales managers work with Partners

Project Manager - Customer Support

MOL Ukraine LLC, www.mol-ukraine.com.ua

Енергетика та Енергоносії

8 років 1 місяць

01.2012 - 01.2020

Projects:

Products certification in Ukrainian certification system UKRSEPRO. Coordinate new and tailor made products development, field tests. Implementation of new systems and processes. Marketing materials and professional exhibitions participation.

Customers support:

Client services and educational programs. Negotatitaions and daily demands. Claims management.

LUB and Fluid Management Engineer

MOL Ukraine LLC, www.mol-ukraine.com.ua

Енергетика та Енергоносії

5 років 1 місяць

02.2007 - 02.2012

Providing technical support required by sales of lubricants and authochemicals in the frame of company’s strategy.Assist in projects and educational programs.Marketing materials and professional exhibitions participation.

Supervisor

ТОВ Tabasco

Реклама та PR-послуги

4 роки 5 місяців

08.2002 - 01.2007

- Presentations and marketing events organization

- Promoters’ work organization (5-20 people)

- Task tracking and reports

Ключова інформація

Reliability

Responsibility

Communication skills

Structural approach

Creativity

Analytical thinking

Time-management

Навчалась в 1 закладі

National Аviation University

Chemical Technology of fuels and carbon materials

Киев, 2007

Володіє мовами

Англійська

вільно

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

Українська

вільно

Може проходити співбесіду на цій мові

Може проходити співбесіду на цій мові

Курси, тренінги, сертифікати

Course "Practical Psychology" 2025

2025

LABA Course “Product Management” (certificate)

2024

https://lms.laba.ua/certificate/8327d31e7d0fb84b4d1d1d332468d04b

Sales: modern look (DEVELOR certificate)

Київ, 2021

Додаткова інформація

Компьютерные навыки

CRM SalesForce

MS Office

CRM Quick Sales

Fonix OATS

Olyslager

Slack

Личные качества

  • Fast learning
  • Сreativity
  • Skill to work independently and in a team
  • Strong analytical skills
  • Result-oriented

FREELANCE СOMMUNITY PROJECTS Creative agency Capitan Kiev

Creative agency "Captain Kyiv" https://captain.kiev.ua/

Project Manager Working period: 30.08.2024 till now

Goal:

Kyiv history popularization by elaboration creative excursion tours, united by specific topic. Drawing citizen’s attention to Kyiv historical monuments.

Realization:

Іdea, concept creation, market analytic and historical research. Route elaboration, content development with cross collaboration with marketing, product presentation and successful launch.

Achievements:

https://captain.kiev.ua/excursions/yevbaz

https://captain.kiev.ua/excursions/backyardsandbeautyofchykalenkostret

Duplicat association (film dubbing)

Creative Association Dublicat Like-minded people community, who create Ukrainian content by voicing Films, TV series and cartoons.

Goal:

Ukrainian content popularization

Realization:

Film voicing as actress. Scenarios creating for YouTube channels. Films announcements elaboration, publications, managing social networks

https://www.facebook.com/DubLcat/

https://www.youtube.com/@dublicat7988/about

https://t.me/dubLcat

Achievements:

Film Satellites for the Kyiv Planetariumhttps://planet.org.ua/show-event/planeta-zemlia-vid-narodzhennia-do-svitanku-liudstva-suputnyky-210/voiced 6 films, 6 TV series and 11 cartoons, 15 scenarios for YouTube channels created.

Татьяна

Project Manager

Київ

42 роки

Працює, але відкритий для пропозицій

повна зайнятість

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Оновлено 1 день тому