Працювала в 9 компаніях 13 років 1 місяць
IT, Послуги для населення - інше, Фінансові послуги, Торгівля роздрібна / Retail, Банки, Торгівля оптова / Дистрибуція / Імпорт-експорт
RETENTION CUSTOMER REPRESENTATIVE
Payback.com
IT
1 місяць
11.2024 - 12.2024
- Review and analyze client history with the company.
- Propose effective solutions to address client issues.
- Respond promptly and professionally to correspondence.
- Maintain accurate and up-to-date records in the CRM system.
PARENT
Maternity leave
Послуги для населення - інше
4 роки 10 місяців
01.2019 - 11.2023
SUPPORT MANAGER
Cryptocurrency trading platform (http://bitsane.com/)
Фінансові послуги
3 місяці
12.2017 - 03.2018
resolved user related problems by providing guidance via ticket system
E-COMMERCE PROJECT MANAGER
Retail sales company http://arber.ua - Odessa
Торгівля роздрібна / Retail
11 місяців
09.2014 - 08.2015
developed a plan for the e-commerce department and hired client managers
managed site development life cycle: integration with 1C, design, development
coordinated delivery system from shops to clients
was responsible for statistics, sales, and other reports
resolved any problems and issues that arose
E-COMMERCE PROJECT MANAGER
Сredit resaler https://creditok.com.ua/
Банки
4 місяці
04.2014 - 08.2014
The company was from the banking industry and was interested in e-commerce.
Goal: make the project from scratch (online store of accessories for mobile phones).
- searched and analyzed competitors
- made product list
- searched wholesale companies for the supply
- calculated profit and expenses
- coordinated site development lifecycle
- gathered, prepared, and delivered content on site
E-COMMERCE PROJECT MANAGER
E-shop of computer technics http://tid.ua
Торгівля роздрібна / Retail
11 місяців
01.2013 - 12.2013
managed site development life cycle
hired client managers
coordinated delivery system from shops to clients
was responsible for statistics, sales, and other reports
E-COMMERCE PROJECT MANAGER
E-shop of souvenirs http://domovoy.ua
Торгівля роздрібна / Retail
1 рік
01.2012 - 01.2013
managed site development life cycle
hired client managers
coordinated delivery system from shops to clients
was responsible for statistics, sales, and other reports
SALES MANAGER
Karcher distributor (http://www.karcher-yuventa.com/)
Торгівля роздрібна / Retail
3 роки
01.2010 - 01.2013
- organized advertising campaigns for retail shops
- managed site development life cycle
- delivered content for the website via CMS
- was responsible for sales from the website
CONTENT MANAGER
HoReCa distribution http://mirs.com.ua/
Торгівля оптова / Дистрибуція / Імпорт-експорт
1 рік 11 місяців
12.2006 - 11.2008
- delivered content for company sites via CMS
- UI and functional testing
Ключова інформація
KEY SKILLS AND COMPETENCIES
- Microsoft Office suite of tools
- Knowledge of testing theory
- Chrome DevTools
- Cms user and administrator opencart, bitrix, joomla
- Basic knowledge in html, css, php, js
- Experience in using track systems such as trello, jira, bitrix, bugzilla, readmine
- Acquainted with metric systems google analitics, yandex metrika
- User of 1C
Навчалась в 1 закладі
Odessa national maritime university
Computer sciences
Одесса, 2010
Курси, тренінги, сертифікати
Ukrainian community of psychologists practicing in the Geshalt approach
Basic program, leading trainers Baeva E.G., Drozdova E.A. 2018 - 2022
Project Management
Hillel itschool 20/01/2016 - 09/03/2016
Manual testing
QA online course
First Certificate in English
Chkalovskie bell, Council of Europe Level B2 (Accreditation number: 100/2032/9, reference number: 076ua0012187, june 2007)
Olga
Olga
Project manager | Customer support
Одеса
Активно шукає роботу
повна зайнятість
Характер роботи: стажування / практика, віддалена робота, позмінна робота
Оновлено 1 тиждень тому