Работала в 9 компаниях 13 лет 1 месяц
IT, Услуги для населения - другое, Финансовые услуги, Торговля розничная / Retail, Банки, Торговля оптовая / Дистрибуция / Импорт-экспорт
RETENTION CUSTOMER REPRESENTATIVE
Payback.com
IT
1 месяц
11.2024 - 12.2024
- Review and analyze client history with the company.
- Propose effective solutions to address client issues.
- Respond promptly and professionally to correspondence.
- Maintain accurate and up-to-date records in the CRM system.
PARENT
Maternity leave
Услуги для населения - другое
4 года 10 месяцев
01.2019 - 11.2023
SUPPORT MANAGER
Cryptocurrency trading platform (http://bitsane.com/)
Финансовые услуги
3 месяца
12.2017 - 03.2018
resolved user related problems by providing guidance via ticket system
E-COMMERCE PROJECT MANAGER
Retail sales company http://arber.ua - Odessa
Торговля розничная / Retail
11 месяцев
09.2014 - 08.2015
developed a plan for the e-commerce department and hired client managers
managed site development life cycle: integration with 1C, design, development
coordinated delivery system from shops to clients
was responsible for statistics, sales, and other reports
resolved any problems and issues that arose
E-COMMERCE PROJECT MANAGER
Сredit resaler https://creditok.com.ua/
Банки
4 месяца
04.2014 - 08.2014
The company was from the banking industry and was interested in e-commerce.
Goal: make the project from scratch (online store of accessories for mobile phones).
- searched and analyzed competitors
- made product list
- searched wholesale companies for the supply
- calculated profit and expenses
- coordinated site development lifecycle
- gathered, prepared, and delivered content on site
E-COMMERCE PROJECT MANAGER
E-shop of computer technics http://tid.ua
Торговля розничная / Retail
11 месяцев
01.2013 - 12.2013
managed site development life cycle
hired client managers
coordinated delivery system from shops to clients
was responsible for statistics, sales, and other reports
E-COMMERCE PROJECT MANAGER
E-shop of souvenirs http://domovoy.ua
Торговля розничная / Retail
1 год
01.2012 - 01.2013
managed site development life cycle
hired client managers
coordinated delivery system from shops to clients
was responsible for statistics, sales, and other reports
SALES MANAGER
Karcher distributor (http://www.karcher-yuventa.com/)
Торговля розничная / Retail
3 года
01.2010 - 01.2013
- organized advertising campaigns for retail shops
- managed site development life cycle
- delivered content for the website via CMS
- was responsible for sales from the website
CONTENT MANAGER
HoReCa distribution http://mirs.com.ua/
Торговля оптовая / Дистрибуция / Импорт-экспорт
1 год 11 месяцев
12.2006 - 11.2008
- delivered content for company sites via CMS
- UI and functional testing
Ключевая информация
KEY SKILLS AND COMPETENCIES
- Microsoft Office suite of tools
- Knowledge of testing theory
- Chrome DevTools
- Cms user and administrator opencart, bitrix, joomla
- Basic knowledge in html, css, php, js
- Experience in using track systems such as trello, jira, bitrix, bugzilla, readmine
- Acquainted with metric systems google analitics, yandex metrika
- User of 1C
Училась в 1 заведении
Odessa national maritime university
Computer sciences
Одесса, 2010
Курсы, тренинги, сертификаты
Ukrainian community of psychologists practicing in the Geshalt approach
Basic program, leading trainers Baeva E.G., Drozdova E.A. 2018 - 2022
Project Management
Hillel itschool 20/01/2016 - 09/03/2016
Manual testing
QA online course
First Certificate in English
Chkalovskie bell, Council of Europe Level B2 (Accreditation number: 100/2032/9, reference number: 076ua0012187, june 2007)
Olga
Olga
Project manager | Customer support
Одесса
Активно ищет работу
полная занятость
Характер работы: стажировка / практика, удаленная работа, посменная работа
Обновлено 1 неделю назад