Client Care Manager
Гибридная
Полная занятость
We are looking for a Client Care Manager, a colleague who will help maintain and develop relationships with current customers (both EBA and GB4U members), as well as help to attract new ones.
The Client Care Manager will help our customers better understand the full potential of our products and act as a liaisonbetween the customer's request and the customer service they receive.
General Requirements:
- 2+ years in customer experience, account management
- Excellent communication, negotiation, public speaking and presentation skills
- Strong analytical skills
- Ability to work in a team and separate, time management skills are the must
- High standards of official correspondence
- Upper-Intermediate in both written and spoken English and Fluent Ukrainian
- Computer proficiency: CRM, Database
Responsibilities:
- Maintain long-term relationships with current clients (both EBA members and GB4U members) to meet their business needs
- Provide information to clients on regular updates of EBA and GB4U services and tools
- Develop open and effective channels of communication with each client
- Build and develop relationships with key employees among member-companies
- Expand the relationships with existing clients by continuously proposing solutions that meet their objectives within membership
- Schedule and hold regular meetings with clients to receive the feedback
- Study competitors to find new ways to retain clients and loyalty increase
- Serve as the link of communication between EBA members and internal teams
- Continuously update Client's data regarding their needs in CRM
We offer:
- Official employment
- Competitive salary
- Great team and friendly environment
- Paid vacations, holidays, sick leave
- Medical Insurance
- Individual development plan
Onyshchuk Anastasiia
EBA Проверенная
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