Работала в 4 компаниях   13 лет 3 месяца

Негосударственные организации / NGO, Другое, Консалтинг / Аудит, Банки

National ICT Officer, Support and Field Coordination

OSCE Special Monitoring Mission to Ukraine

Негосударственные организации / NGO

5 лет 10 месяцев

01.2017 - 11.2022

  • Acting as focal point for all user related issues in conjunction with IT equipment; responding to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details; searching documentation and previous requests for assistance on related topics to find most effective solutions;
  • Assisting staff personally by phone or via remote access software with technical and procedural computer problems related to the use of IT equipment and software; identifying problems and implementing or recommending solutions;
  • Deploying and redeploying computer equipment for end-users in offices and meetings; carrying out necessary cabling and patching in wiring racks; recording location and movements of equipment;
  • Testing new software and hardware products; performing workstation testing after deployment at end-user workspace; briefing user on basic operation and handling;
  • Following ICT standard operating procedures and standards installs computer hardware, taking care of IT deployment and performing upgrades and minor repairs of workstations, notebooks and printers;
  • Ensuring emergency desktop and laptop backup of personal data in case of hardware replacement in a timely manner;
  • Installing or updating software on user workstations, checking the conformity of workstation configuration with the standard setup;
  • Performing other related duties as required.

System Administrator

Boeing Ukraine LLC

Другое

3 года

01.2014 - 01.2017

  • Installation and maintenance end-user desktops/laptops, voice (Avaya site Administration) and AV equipment, Android mobile devices in Russia&CIS region
  • Incident resolution or escalation to the appropriate group performance. Duty Tech responsibilities quarterly.
  • Emergency or periodically planned information systems administration tasks performance. Maintenance/upgrades and installing Security Patches for Windows Servers.
  • Participation in different IT testing projects (WebEx implementation)
  • - Taking part in Kiev site relocation project (2014) and expansion project (2016).

Senior IT Specialist

KPMG, JSC

Консалтинг / Аудит

3 года 2 месяца

11.2010 - 01.2014

  • Provide users consulting on hardware/software /installation, upgrades and troubleshooting by phone and email;
  • Preparing computers for new users;
  • Trainings for staff (migration to Windows 7, KPMG CIS Policy on Information Security, IT equipment acquisition and safe custody, Software and Internet access, Remote Access via the Internet);
  • Installing, testing and configuring software;
  • Participation in the project of migration from Windows Vista to Windows 7;
  • Involvement in new PBX implementation;
  • Maintenance of office equipment, the responsibility for repair of office equipment (interaction with the service center) and order printing supplies.

IT Call Center Specialist

VTB Bank

Банки

1 год 2 месяца

09.2009 - 11.2010

  • Providing first line technical support and problem solving in cases of user hardware/software failure;
  • Register all incoming calls/e-mails;- Using the SLA approved time frame;- Purchase software in coordination with IT Supervisor;- Initial IT training for users;- Maintain internal IT Services procedures, databases (asset management) and documentation.

Ключевая информация

Good knowledge of Windows 7 supporting and troubleshooting;

User knowledge of:

- MS Office (Outlook, Word, Excel, Power Point, Internet Explorer, Microsoft Project),

- ActiveDirectory

- VMWare VSphere 5.5

- AVAYA Site Administrator

Училась в 3 заведениях

ESMT Berlin

Management

Берлін, 2024

Kyiv National Taras Shevchenko University

Faculty of cybernetics

2009

University of Tampere

Faculty of computer science

Finland, 2008

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Польский

базовый

Украинский

свободно

Курсы, тренинги, сертификаты

Yappi Corporate

Kiev, 2016

English courses

Federacja Organizacji Polskich na Ukrainie. Dom Polski w Kijowie

Kiev, 2011

Polish language courses

Alla

IT Support Manager, Customer care

Киев

Готов переехать: Другие страны

37 лет

Работает, но открыт для предложений

полная занятость

Обновлено 2 дня назад