Працювала в 4 компаніях 13 років 3 місяці
Недержавні організації / NGO, Інше, Консалтинг / Аудит, Банки
National ICT Officer, Support and Field Coordination
OSCE Special Monitoring Mission to Ukraine
Недержавні організації / NGO
5 років 10 місяців
01.2017 - 11.2022
- Acting as focal point for all user related issues in conjunction with IT equipment; responding to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details; searching documentation and previous requests for assistance on related topics to find most effective solutions;
- Assisting staff personally by phone or via remote access software with technical and procedural computer problems related to the use of IT equipment and software; identifying problems and implementing or recommending solutions;
- Deploying and redeploying computer equipment for end-users in offices and meetings; carrying out necessary cabling and patching in wiring racks; recording location and movements of equipment;
- Testing new software and hardware products; performing workstation testing after deployment at end-user workspace; briefing user on basic operation and handling;
- Following ICT standard operating procedures and standards installs computer hardware, taking care of IT deployment and performing upgrades and minor repairs of workstations, notebooks and printers;
- Ensuring emergency desktop and laptop backup of personal data in case of hardware replacement in a timely manner;
- Installing or updating software on user workstations, checking the conformity of workstation configuration with the standard setup;
- Performing other related duties as required.
System Administrator
Boeing Ukraine LLC
Інше
3 роки
01.2014 - 01.2017
- Installation and maintenance end-user desktops/laptops, voice (Avaya site Administration) and AV equipment, Android mobile devices in Russia&CIS region
- Incident resolution or escalation to the appropriate group performance. Duty Tech responsibilities quarterly.
- Emergency or periodically planned information systems administration tasks performance. Maintenance/upgrades and installing Security Patches for Windows Servers.
- Participation in different IT testing projects (WebEx implementation)
- - Taking part in Kiev site relocation project (2014) and expansion project (2016).
Senior IT Specialist
KPMG, JSC
Консалтинг / Аудит
3 роки 2 місяці
11.2010 - 01.2014
- Provide users consulting on hardware/software /installation, upgrades and troubleshooting by phone and email;
- Preparing computers for new users;
- Trainings for staff (migration to Windows 7, KPMG CIS Policy on Information Security, IT equipment acquisition and safe custody, Software and Internet access, Remote Access via the Internet);
- Installing, testing and configuring software;
- Participation in the project of migration from Windows Vista to Windows 7;
- Involvement in new PBX implementation;
- Maintenance of office equipment, the responsibility for repair of office equipment (interaction with the service center) and order printing supplies.
IT Call Center Specialist
VTB Bank
Банки
1 рік 2 місяці
09.2009 - 11.2010
- Providing first line technical support and problem solving in cases of user hardware/software failure;
- Register all incoming calls/e-mails;- Using the SLA approved time frame;- Purchase software in coordination with IT Supervisor;- Initial IT training for users;- Maintain internal IT Services procedures, databases (asset management) and documentation.
Ключова інформація
User knowledge of:
- MS Office (Outlook, Word, Excel, Power Point, Internet Explorer, Microsoft Project),
- ActiveDirectory
- VMWare VSphere 5.5
- AVAYA Site Administrator
Навчалась в 3 закладах
ESMT Berlin
Management
Берлін, 2024
Kyiv National Taras Shevchenko University
Faculty of cybernetics
2009
University of Tampere
Faculty of computer science
Finland, 2008
Володіє мовами
Англійська
поглиблений
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Польська
базовий
Українська
вільно
Курси, тренінги, сертифікати
Yappi Corporate
English courses
Federacja Organizacji Polskich na Ukrainie. Dom Polski w Kijowie
Polish language courses
Alla
Alla
IT Support Manager, Customer care
Київ
Готовий переїхати: Інші країни
Працює, але відкритий для пропозицій
повна зайнятість
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