Працювала в 4 компаніях   13 років 3 місяці

Недержавні організації / NGO, Інше, Консалтинг / Аудит, Банки

National ICT Officer, Support and Field Coordination

OSCE Special Monitoring Mission to Ukraine

Недержавні організації / NGO

5 років 10 місяців

01.2017 - 11.2022

  • Acting as focal point for all user related issues in conjunction with IT equipment; responding to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details; searching documentation and previous requests for assistance on related topics to find most effective solutions;
  • Assisting staff personally by phone or via remote access software with technical and procedural computer problems related to the use of IT equipment and software; identifying problems and implementing or recommending solutions;
  • Deploying and redeploying computer equipment for end-users in offices and meetings; carrying out necessary cabling and patching in wiring racks; recording location and movements of equipment;
  • Testing new software and hardware products; performing workstation testing after deployment at end-user workspace; briefing user on basic operation and handling;
  • Following ICT standard operating procedures and standards installs computer hardware, taking care of IT deployment and performing upgrades and minor repairs of workstations, notebooks and printers;
  • Ensuring emergency desktop and laptop backup of personal data in case of hardware replacement in a timely manner;
  • Installing or updating software on user workstations, checking the conformity of workstation configuration with the standard setup;
  • Performing other related duties as required.

System Administrator

Boeing Ukraine LLC

Інше

3 роки

01.2014 - 01.2017

  • Installation and maintenance end-user desktops/laptops, voice (Avaya site Administration) and AV equipment, Android mobile devices in Russia&CIS region
  • Incident resolution or escalation to the appropriate group performance. Duty Tech responsibilities quarterly.
  • Emergency or periodically planned information systems administration tasks performance. Maintenance/upgrades and installing Security Patches for Windows Servers.
  • Participation in different IT testing projects (WebEx implementation)
  • - Taking part in Kiev site relocation project (2014) and expansion project (2016).

Senior IT Specialist

KPMG, JSC

Консалтинг / Аудит

3 роки 2 місяці

11.2010 - 01.2014

  • Provide users consulting on hardware/software /installation, upgrades and troubleshooting by phone and email;
  • Preparing computers for new users;
  • Trainings for staff (migration to Windows 7, KPMG CIS Policy on Information Security, IT equipment acquisition and safe custody, Software and Internet access, Remote Access via the Internet);
  • Installing, testing and configuring software;
  • Participation in the project of migration from Windows Vista to Windows 7;
  • Involvement in new PBX implementation;
  • Maintenance of office equipment, the responsibility for repair of office equipment (interaction with the service center) and order printing supplies.

IT Call Center Specialist

VTB Bank

Банки

1 рік 2 місяці

09.2009 - 11.2010

  • Providing first line technical support and problem solving in cases of user hardware/software failure;
  • Register all incoming calls/e-mails;- Using the SLA approved time frame;- Purchase software in coordination with IT Supervisor;- Initial IT training for users;- Maintain internal IT Services procedures, databases (asset management) and documentation.

Ключова інформація

Good knowledge of Windows 7 supporting and troubleshooting;

User knowledge of:

- MS Office (Outlook, Word, Excel, Power Point, Internet Explorer, Microsoft Project),

- ActiveDirectory

- VMWare VSphere 5.5

- AVAYA Site Administrator

Навчалась в 3 закладах

ESMT Berlin

Management

Берлін, 2024

Kyiv National Taras Shevchenko University

Faculty of cybernetics

2009

University of Tampere

Faculty of computer science

Finland, 2008

Володіє мовами

Англійська

поглиблений

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Польська

базовий

Українська

вільно

Курси, тренінги, сертифікати

Yappi Corporate

Kiev, 2016

English courses

Federacja Organizacji Polskich na Ukrainie. Dom Polski w Kijowie

Kiev, 2011

Polish language courses

Alla

IT Support Manager, Customer care

Київ

Готовий переїхати: Інші країни

37 років

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