Работала в 5 компаниях   8 лет 4 месяца

Телекоммуникации / Связь, Туризм / Путешествия / Пассажирские перевозки, Отели / Рестораны / Развлекательные комплексы

HR Generalist. Remotely

Front Desk Helpers Co | US-based

Телекоммуникации / Связь

4 года

07.2020 - 07.2024

  • Sourced, screened, and interviewed candidates for a variety of non-IT positions, ensuring the best fit for the company culture and role requirements.
  • Developed and implemented effective onboarding processes and training programs to help new hires acclimate smoothly.
  • Updated HR documentation for both new and existing employees to ensure compliance and accuracy.
  • Tracked employee working hours, including overtime, extra time, and weekend shifts, to maintain accurate payroll records.
  • Maintained confidential HR records, including personnel files and benefits documentation, ensuring data integrity and privacy.
  • Organized initial meetings with new clients, coordinating the onboarding process for employees working on new projects.
  • Resolved employee relations issues and conflicts, providing support and guidance, while escalating complex matters when necessary.
  • Promoted a positive and inclusive work environment by fostering open communication and collaboration among team members.
  • Main achievements: Successfully filled 87% of open positions within a specified timeframe (7-21 days) by streamlining interview process. Enhanced HR documentation accuracy. Together with the team created the CRM system (Sugar-based) and set up the HR-related workflows at Bitrix24.

Coordinator in homecare agency. Remotely

Front Desk Helpers Co | US-based

Телекоммуникации / Связь

2 года 3 месяца

07.2017 - 10.2019

  • Coordinated a full cycle of home care services for elderly patients, including those with disabilities, to ensure their needs were met.
  • Monitored home health aides during their visits to patients, utilizing the HHAeXchange system to track attendance and performance.
  • Managed schedules, shifts, and assignments of home attendants using the HHAeXchange system, ensuring smooth operations.
  • Acted as a key point of contact, communicating with hospitals, adult daycare centers, rehabilitation facilities, and patients' family members.
  • Liaised with insurance providers for overtime approvals, authorization extensions, and guidance on various patient care situations.
  • Prepared detailed reports and communication notes regarding patient schedule adjustments and health updates.
  • Analyzed weekly and monthly data to track the department’s performance and align with goals.
  • Main achievements: Promoted from coordinator’s assistant to coordinator. Demonstrated strong multitasking skills by efficiently handling a variety of tasks. Mastered the ability to explain complex issues to patients and caregivers. Increased patient retention by building strong relations with the most difficult patients.

Tour leader. Seasonal work

Mouzenidis Travel l Greece, Halkidiki

Туризм / Путешествия / Пассажирские перевозки

4 месяца

04.2016 - 08.2016

  • Guided entertaining tours, such as safari adventures, shopping trips, yacht excursions, and wellness tours, creating memorable experiences for the participants.
  • Assisted at historical excursions, ensuring guests received accurate and engaging information about the region's history and culture.
  • Coordinated logistics for each tour, including transportation, schedules, and guest safety.
  • Provided excellent customer service, addressing any questions or concerns from guests and enhancing their overall experience.
  • Main achievements: Was promoted during the season to lead more complex tours, including multi-stop trips (e.g. Aridea-Edessa, Athos cruise). Mastered the ability to guide diverse groups at various locations. Enhanced leadership skills, successfully managing large groups with varying interests and needs

Front desk administrator

Reikartz Park Hotel (3*) l Ukraine, Ivano-Frankivsk

Отели / Рестораны / Развлекательные комплексы

11 месяцев

04.2015 - 03.2016

  • Handled check-in and check-out processes.
  • Managed reservations efficiently (via phone and in-person).
  • Addressed guest requests and concerns, ensuring a high level of customer satisfaction.
  • Coordinated with housekeeping and maintenance teams to ensure rooms were ready for guests and any issues were quickly resolved.
  • Managed billing, payment processing, and daily financial reports, ensuring accuracy in all transactions.
  • Main achievements: Developed a deep understanding of hotel operations and the workflow of hotel chains. Improved customer support skills. Played a key role in training new front desk team members.

Transfer and tour guide. Seasonal work

TEZ TOUR

Туризм / Путешествия / Пассажирские перевозки

5 месяцев

04.2014 - 09.2014

  • Coordinated the timely transfer of tourist groups from the airport and organized their arrival at the hotels.
  • Shared detailed info about Turkey’s culture, history, and local tips during the journey to hotels, covering a 200 km route.
  • Provided customer service by addressing inquiries and ensuring a positive experience for guests during their journey.
  • Main achievements: Was promoted to guide specialized excursions along the southern coast of Turkey (e.g. Antalya Aquarium, rafting trips, Alanya boat tours). Developed strong skills in managing and engaging large groups of people. Improved my problem-solving skills. Gained an understanding of the Turkish tourism industry.

Ключевая информация

Recruitment

Onboarding

Employee relations

Training and development

Professional emailing

Communication Skills

Collaboration

Goal-Orientation

Data Analysis

Time Management

MS Office

Google tools

Adobe

PMS Servio

HHAeXchange

Bitrix24

Canva

Zoom

Slack

Asana

DropBox

LinkedIn/work.ua/rabota ua for recruiting

Училась в 2 заведениях

Vasyl Stefanyk Precarpathian National University

Institute of Tourism, Restaurant and Resort Business, Master’s degree

Ivano-Frankivsk, 2015

Vasyl Stefanyk Precarpathian National University

Institute of Tourism, Hotel and Restaurant Business, Bachelor’s degree

Ivano-Frankivsk, 2013

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

EF Standard English Test - C1 Proficient

Испанский

базовый

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Дополнительная информация

Особисті якості

I’m a dedicated HR professional with 4 years of experience and over 10 years of expertise working with people. I have a proven ability to teach and provide training effectively, coupled with strong organizational skills and precise data processing. I’m great at actively listening and making smart decisions, and thrive on sharing my knowledge and helping others grow. Also a huge fan of thetransformative power of modern technology, using tools like data visualization, process streamlining, and artificial intelligence to supercharge HR practices. My career spans the tourism industry across Europe, experience in hotels and wellness complexes in Ukraine, teaching English to kids, USA healthcare sector, all culminating in a deep passion for HR and commitment to creating positive workplace cultures.

I'm located in Ukraine and ready for the remote work (full setup even during blackouts)

Tetiana

HR generalist

Киев

60 000 грн.

32 года

Активно ищет работу

полная занятость

Характер работы: удаленная работа, гибридная

Обновлено 1 день назад