Managed direct communication with clients via online chat in English, addressing all inquiries related to projects, platforms, and apps. Verified client documents and handled numerous messages within 20 seconds, resolving more complex cases within 1-5 minutes. Monitored and reported errors and issues on projects, quickly escalating them to technical specialists for resolution. Led a team of up to 5 members, reviewing their chat performance, monitoring response speed, providing training, and preparing weekly performance reports. Performed additional duties as a Quality Assurance Tester, ensuring the functionality of website buttons and reporting any issues

Responded to customer emails and calls in English, providing assistance with supplement selection, order delivery, and personal manager assignments. Sent tracking codes to clients (300+ emails a day) and monitored package status through USPS, ensuring timely updates for all American customers. Assisted in resolving customer inquiries and issues, maintaining high standards of service and customer satisfaction.

I was responsible for monitoring and evaluating the performance of sales managers. This included reviewing their calls to ensure adherence to company standards, tracking their breaks to maintain productivity, and administering qualification exams to support their professional development. My role required strong attention to detail, organizational skills, and the ability to provide constructive feedback to improve performance.