Работала в 1 компании   2 года 2 месяца

Транспорт и Логистика

Customer support representative (Remote)

Hermes LLC

Транспорт и Логистика

2 года 1 месяц

05.2021 - 06.2023

  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
  • Assist customers with product information, troubleshooting, and order processing.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities for process improvements to enhance the overall customer experience.

Ключевая информация

  • Adaptability, Conducting online chats, Ability to work in multitasking mode, Fast typing, Receiving incoming calls, Management of CRM, The first line of support, Second line of support, Communicability, Salesforce user, Active sales, Sale of household appliances and electronics, FMCG sales , Sale of real estate, Handling objections, Direct sales, User1C, B2B Sales, Wholesales, Sale of medical products, Cold sales, Educability

Училась в 1 заведении

Київський національний університет імені Тараса Шевченка

Mass Communication

Київ, 2017

Владеет языками

Английский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Дополнительная информация

About

Dedicated and personable Customer Support Representative with years of experience in providing exceptional customer service. Proficient in resolving inquiries and issues promptly and effectively. Seeking to leverage strong communication skills and problem-solving abilities to contribute to the success of any company.

Telegram: @fadz_u

Fadilah

Customer support representative (Remote)

Киев

30 лет

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа

Обновлено 1 месяц назад