Працювала в 3 компаніях 5 років 8 місяців
IT, Медицина та Охорона здоров'я, Телекомунікації / Зв'язок
Customer Support Representative, Team Lead
Tech Firm
IT
3 роки 11 місяців
10.2020 - 09.2024
Managed direct communication with clients via online chat in English, addressing all inquiries related to projects, platforms, and apps. Verified client documents and handled numerous messages within 20 seconds, resolving more complex cases within 1-5 minutes. Monitored and reported errors and issues on projects, quickly escalating them to technical specialists for resolution. Led a team of up to 5 members, reviewing their chat performance, monitoring response speed, providing training, and preparing weekly performance reports. Performed additional duties as a Quality Assurance Tester, ensuring the functionality of website buttons and reporting any issues
Customer Support and Sales manager
Nutritional Supplements Provider
Медицина та Охорона здоров'я
11 місяців
04.2019 - 03.2020
Responded to customer emails and calls in English, providing assistance with supplement selection, order delivery, and personal manager assignments. Sent tracking codes to clients (300+ emails a day) and monitored package status through USPS, ensuring timely updates for all American customers. Assisted in resolving customer inquiries and issues, maintaining high standards of service and customer satisfaction.
Control Manager
Call center
Телекомунікації / Зв'язок
7 місяців
08.2018 - 03.2019
I was responsible for monitoring and evaluating the performance of sales managers. This included reviewing their calls to ensure adherence to company standards, tracking their breaks to maintain productivity, and administering qualification exams to support their professional development. My role required strong attention to detail, organizational skills, and the ability to provide constructive feedback to improve performance.
Ключова інформація
Communication, Critical thinking and problem solving, Technical Proficiency, Time Management, Conflict Resolution, Teamwork
Навчалась в 1 закладі
National University of Food technologies
Hospitality
Kyiv, 2021
Володіє мовами
Англійська
поглиблений
Польська
базовий
Українська
рідна
Додаткова інформація
Свій розділ
As a dedicated Support Department Representative with extensive experience, I'm great at solving issues quickly and efficiently. I'm able to handle high-pressure situations and always deliver the best results. I enjoy new challenges and keep customer satisfaction through clear communication and fast solutions. With strong experience, skills, and a positive attitude, I'm ready to bring my experience to a new team and learn from theirs as well.
Nataliia
Nataliia
Customer support representative, remote
Київ
Активно шукає роботу
повна зайнятість
Оновлено 1 тиждень тому