рroviding high-quality consulting services in English, Ukrainian and Russian languages across multiple communication channels (email, live chat, social media, support tickets) in a timely and professional manner;
be aware of how and what works, EUR withdrawal, cryptocurrency withdrawal, trading;
monitoring transactions to prevent fraudulent activity;
monitoring of suspicious activities on customer accounts;
processing applications for depositing/withdrawing funds;
noting and collecting feedback, problems and bugs of the platform;
fixing and transferring errors that require fixing by the developers to the technical department;
checking the verification of the client according to KYC;
verification of crypto transactions;
communication and answers to merchant questions;
creating and maintaining articles in the Knowledge Base to solve common customer issues;
studying the company's product and its functions;understanding of all processes (team, service work)