• Planning, coordinating, and executing projects.
• Collaborating with cross-functional teams to identify project objectives, scope, and deliverables.
• Monitoring project progress, identifying risks, and implementing mitigation strategies to ensure timely completion.
• Managing project budgets, resources, and timelines to meet organizational goals and regulatory requirements.
• Communicating project status, updates, and outcomes to stakeholders, including senior management and regulatory authorities.
• Ensuring compliance with internal policies, industry regulations, and best practices throughout the project lifecycle.
• Conducting post-project evaluations to assess performance, identify lessons learned, and drive continuous improvement initiatives.

Achievements:

• Successfully implemented a risk project: a web application based on developments from the holding company, which collected specific data from databases. The end users were bank employees.
• Successfully managed the development and deployment of instant account-to-account transfer functionality.
• Oversaw the transition of SWIFT to the ISO 20022 Standard, enhancing payment message transparency and data richness.

Managed sales, branch support, and partner sales programs with a team of 10.

Achievements:

• Increased revenue by 35% through a new retail strategy.
• Developed and launched credit cards, loyalty programs, and service bundles.
• Optimized sales processes for various banking products.

Developed strategic growth and profitability plans. Managed sales branch teams to achieve targets and ensure high-quality service delivery.

Achievements:

• Led sales group to optimize team performance and set/control tasks.
• Developed training systems, enhancing employee skill levels and productivity.

Implemented web Internet banking and developed savings account deposits linked to debit cards.

Achievements:

• Created an internal CRM system, improving customer relationship management.
• Collaborated with IT on technology initiatives for seamless integration.