• Coordinated and implemented multiple compliance and business-focused projects, ensuring alignment with both international standards and national banking regulations.
• Supported project monitoring and evaluation activities, assisted in data collection, and updated project databases.
• Managed project logistics, including meetings, workshops, and training sessions, and prepared detailed reports and documentation.
• Developed project budgets and maintained budgetary controls and documentation for compliance.
• Identified project risks and implemented mitigation strategies for timely and successful project completion.

Achievements:

• Successfully implemented a risk project: a web application based on developments from the holding company, which collected specific data from databases. The end users were bank employees.
• Successfully managed the development and deployment of instant account-to-account transfer functionality.
• Oversaw the transition of SWIFT to the ISO 20022 Standard, enhancing payment message transparency and data richness.

Managed sales, branch support, and partner sales programs with a team of 10.

Achievements:

• Increased revenue by 35% through a new retail strategy.
• Developed and launched credit cards, loyalty programs, and service bundles.
• Optimized sales processes for various banking products.

Developed strategic growth and profitability plans. Managed sales branch teams to achieve targets and ensure high-quality service delivery.

Achievements:

• Led sales group to optimize team performance and set/control tasks.
• Developed training systems, enhancing employee skill levels and productivity.

Implemented web Internet banking and developed savings account deposits linked to debit cards.

Achievements:

• Created an internal CRM system, improving customer relationship management.
• Collaborated with IT on technology initiatives for seamless integration.