Main Responsibilities:

• Receiving and processing requests from users and partners during company-scheduled hours, according to company quality standards;

• Processing user applications for card issuance;

• Providing information on all issues that arise for clients regarding their interaction with the system, its functions, and technical partners;

• Communicating with representatives of other departments and technical partners when necessary to resolve user issues.

While working as a Category II operator, I successfully passed an exam to test my knowledge of the system's features. Based on the successful exam results, I was promoted to Category I operator with an adjusted salary.