Работал в 6 компаниях   10 лет 10 месяцев

IT, Торговля розничная / Retail

Technical Support Specialist Tier2 we

Turnitin (Turnitin is a web-based plagiarism detection software that is used primarily in academic settings to promote originality and integrity in students' work.) https://www.turnitin.com/

IT

4 года 7 месяцев

03.2020 - 10.2024

  • Resolving basic to complex support issues for customer inquiries received via primarily email, (sometimes phone & live chat).
  • Experience working with JIRA and Confluence, Zendesk ticket system, Salesforce.
  • Communicating with developers (and other departments) during investigation of client’s cases created and reported on Jira by the agent.
  • Coordinate closely with Engineering and Product Management on all product issues & releases.
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
  • QA — investigation/reproducing of client’s issue.

Customer support specialist

Nustay (Danish Software product company that is determined to revolutionize the online hotel booking industry) https://jobs.dou.ua/companies/nustay-com/

IT

11 месяцев

04.2019 - 03.2020

  • Providing support to clients across all communication channels: phone and email.
  • Promptly processing orders, applications, and resolving client requests.
  • Implementing bookings.

Shop attendant (Job abroad) Job on cruise ship (9 months contract)

Starboardcruise (Job on cruise ship) Duty Free Shop https://www.starboardcruise.com

Торговля розничная / Retail

9 месяцев

05.2018 - 02.2019

  • Engaging with a diverse range of customers from various countries.
  • Supporting the store team and manager to increase revenue and achieve profit targets.
  • Providing friendly and helpful service to customers.

Customer Support Specialist

Betbull (Sport betting app) https://www.betbull.com

IT

2 года 6 месяцев

11.2015 - 05.2018

  • Resolving basic to complex support issues for customer inquiries received via email, live chat.
  • Ensuring customers satisfaction.
  • Promptly processing orders, applications, and resolving client requests.
  • Communicating directly with the QA team and providing them with technical issues reported by users.

Sales Associate ( Dubai- Job abroad) ) 1 year contract

Sun & Sand Sports (The most popular sporting retailer in the Middle East) https://sssports.com

Торговля розничная / Retail

1 год

09.2014 - 09.2015

  • Serve and advise customers.
  • Process payments.
  • Assist customers in finding their preferred goods.
  • Provide information on products and prices.

Call center agent (English Line) ( Ukraine, Kiev )

Runway (Runway is a multi-linguistic contact center located in the Baltic region and Ukraine. Provides services for Norwegian Airline )

IT

9 месяцев

09.2013 - 06.2014

  • Handling customer phone calls.
  • Booking tickets through the Norwegian.com system.
  • Managing bookings, cancellations, and refunds through the Amadeus system.

Ключевая информация

I am seeking a position as a Technical Support Specialist, Account Manager, or Project Manager where I can leverage my accumulated experience to provide a high standard of excellence. I am looking for a solid organization that will allow me to develop professionally in these areas.

Учился в 1 заведении

European University (EY)

Faculty of Economics and Management, Management of foreign activities (MASTER).

Kiev, 2013

Владеет языками

Английский

продвинутый

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

“Speak Up" School

Denys

Account manager

Киев

1 200 $

33 года

Активно ищет работу

полная занятость

Характер работы: удаленная работа, гибридная

Обновлено 4 часа назад