Работала в 5 компаниях   10 лет 7 месяцев

Торговля оптовая / Дистрибуция / Импорт-экспорт, Финансовые услуги, IT, IT-консалтинг / Услуги / Производство оборудования

Senior Sales Manager

Alimpex Group, Kiev

Торговля оптовая / Дистрибуция / Импорт-экспорт

11 месяцев

04.2021 - 03.2022

  1. Directed sales support staff in administrative tasks to help sales reps close deals.
  2. Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  3. Handled customer relations issues, enabling quick resolution, and client satisfaction.
  4. Monitoring the relevance of prices and products on the company's website.
  5. Showroom control.
  6. Responsible for the work of the showroom on weekends and holidays (sales control and financial reporting)

Business Coach

Global Deal Group, Kiev

Финансовые услуги

1 год

04.2020 - 04.2021

  1. Assisted in recruiting, hiring and training of team members.
  2. Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  3. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  4. Trained new employees on proper protocols and customer service standards.

Team Leader and Business Coach of Sales Department

Clever 4Ever Marketing, Kiev

IT

8 месяцев

03.2019 - 11.2019

  1. Conducted training and mentored team members to promote productivity and commitment to friendly service.
  2. Assisted in recruiting, hiring and training of team members.
  3. Mentored and guided employees to foster proper completion of assigned duties.
  4. Established open and professional relationships with team members to achieve quick resolutions for various issues.

Team Leader of Sales Department

WR Marketing, Kiev

IT-консалтинг / Услуги / Производство оборудования

2 года 7 месяцев

03.2016 - 10.2018

  1. Established open and professional relationships with team members to achieve quick resolutions for various issues.
  2. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  3. Built strong relationships with customers through positive attitude and attentive response.
  4. Conducted training and mentored team members to promote productivity and commitment to friendly service.

Sales Manager

Alimpex Group, Kiev

Торговля оптовая / Дистрибуция / Импорт-экспорт

5 лет 1 месяц

07.2009 - 08.2014

  1. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  2. Resolved customer issues quickly to close deals and boost client satisfaction.
  3. Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  4. Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Ключевая информация

Results-driven sales performer. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to meet team goals with a positive attitude. Managing revenue streams and maintaining solid account relationships.

Училась в 3 заведениях

Ajou university

Master of arts : international trade and policy

Suwon, 2016

Kyiv national linguistics university

Management and administration of non-production organisations

Київ, 2012

Kyiv national linguistics university

Management and administration of non-production organisations

Київ, 2011

Владеет языками

Английский

продвинутый

Французский

базовый

Русский

продвинутый

Украинский

родной

Курсы, тренинги, сертификаты

DELF B1 (French language)

La Cote-Saint-Andre, 2023

Viktoriia Serhiivna

Customer support manager remote, Project manager, Team-leader

Другие страны

Готов переехать: Киев

2 000 $

34 года

полная занятость

Характер работы: удаленная работа

Обновлено 2 месяца назад