Працювала в 5 компаніях 10 років 7 місяців
Торгівля оптова / Дистрибуція / Імпорт-експорт, Фінансові послуги, IT, IT - консалтинг / Послуги / Виробництво устаткування
Senior Sales Manager
Alimpex Group, Kiev
Торгівля оптова / Дистрибуція / Імпорт-експорт
11 місяців
04.2021 - 03.2022
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitoring the relevance of prices and products on the company's website.
- Showroom control.
- Responsible for the work of the showroom on weekends and holidays (sales control and financial reporting)
Business Coach
Global Deal Group, Kiev
Фінансові послуги
1 рік
04.2020 - 04.2021
- Assisted in recruiting, hiring and training of team members.
- Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Team Leader and Business Coach of Sales Department
Clever 4Ever Marketing, Kiev
IT
8 місяців
03.2019 - 11.2019
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruiting, hiring and training of team members.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Leader of Sales Department
WR Marketing, Kiev
IT - консалтинг / Послуги / Виробництво устаткування
2 роки 7 місяців
03.2016 - 10.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Sales Manager
Alimpex Group, Kiev
Торгівля оптова / Дистрибуція / Імпорт-експорт
5 років 1 місяць
07.2009 - 08.2014
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Ключова інформація
Results-driven sales performer. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to meet team goals with a positive attitude. Managing revenue streams and maintaining solid account relationships.
Навчалась в 3 закладах
Ajou university
Master of arts : international trade and policy
Suwon, 2016
Kyiv national linguistics university
Management and administration of non-production organisations
Київ, 2012
Kyiv national linguistics university
Management and administration of non-production organisations
Київ, 2011
Володіє мовами
Англійська
поглиблений
Французька
базовий
Російська
поглиблений
Українська
рідна
Курси, тренінги, сертифікати
DELF B1 (French language)
Viktoriia Serhiivna
Viktoriia Serhiivna
Customer support manager remote, Project manager, Team-leader
Інші країни
Готовий переїхати: Київ
повна зайнятість
Характер роботи: віддалена робота
Оновлено 2 місяці тому