Providing exceptional passenger service for emirates, flydubai, and united airlines, ensuring a seamless and delightful travel experience. Providing quality service to ek and code share passengers in respect to check, in, boarding, and baggage services as per company's commercial and safety standards and procedures, ensuring consistent and efficient handling of all passengers and their baggage. Raising mishandled baggage files, conducting primary baggage tracing in the world tracer system, and processing and finalizing claims ( for ek passengers ) to provide a quality service to passengers whose baggage has been mishandled, ensuring their confidence is restored and their inconvenience is minimized through efficient service recovery. Maintaining emirates' professional image by adhering to all applicable corporate grooming guidelines. Assisting passengers with check, in procedures, ensuring accurate and efficient processing of travel documents and verification of passenger information. Facilitating the boarding process by coordinating with relevant departments and ensuring timely and smooth boarding for passengers. Providing assistance and support to passengers with special needs, including elderly passengers, unaccompanied minors, and passengers with disabilities. Resolving passenger inquiries, concerns, and complaints promptly and effectively, ensuring a high level of customer satisfaction. Collaborating with other team members and departments to ensure seamless operations and effective communication within the airport services team. Updating and maintaining accurate records of passenger information, flight details, and baggage handling activities in the designated systems. Conducting thorough security checks and adhering to all airport security protocols to ensure the safety and well, being of passengers and their belongings. Participating in training programs and workshops to enhance knowledge and skills in airport services and customer service
• Планування та організація своєї роботи
• Дотримання встановлених процедур і стандартів якості
• Управління часом та вміння працювати з високою навантаженням
• Дотримання корпоративної культури та цінностей

Provided excellent customer service by greeting guests, assisting with check, in and check, out procedures, and addressing any inquiries or concerns. Managed reservations and room assignments, ensuring accurate and timely updates in the hotel's booking system. Handled phone calls, emails, and in, person requests, promptly and professionally. Processed payments and invoices, ensuring accuracy and compliance with hotel policies. Assisted with concierge services, including providing information about local attractions, transportation options, and dining recommendations. Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests. Collaborated with housekeeping and maintenance staff to address guest requests and resolve any issues or maintenance concerns. Prepared daily reports and documentation, including occupancy reports, guest requests, and incident reports. Followed established procedures for handling cash, credit cards, and other forms of payment, while maintaining strict security measures. Assisted with administrative tasks, such as filing, data entry, and maintaining guest records

• Прийом та направлення вхідних дзвінків та відвідувачів
• Організація та управління реєстрацією вхідних документів та листів
• Проведення першого контакту з клієнтами та відвідувачами
• Підтримка порядку у робочій зоні та прийомних
• Забезпечення надійності та безпеки робочого місця
• Проведення повсякденної роботи з офісною технікою та обладнанням
• Участь у проведенні офісних заходів та заходів зі співробітниками

Assisted the management team with administrative tasks, including scheduling appointments, coordinating meetings, and managing calendars. Prepared and organized documents, reports, and presentations for internal and external use. Handled correspondence, including emails, letters, and phone calls, and directed them to the appropriate individuals. Managed filing systems, both physical and electronic, ensuring efficient organization and easy retrieval of information. Coordinated travel arrangements for staff members, including booking flights, accommodations, and transportation. Prepared expense reports and reconciled receipts to ensure accurate and timely reimbursement. Assisted in the recruitment and hiring process, including posting job advertisements, screening resumes, and scheduling interviews. Maintained employee records, including personnel files, attendance records, and performance evaluations. Assisted in organizing company events, such as conferences, team, building activities, and staff meetings. Handled confidential and sensitive information with discretion and maintained a high level of professionalism. Conducted research and gathered data to support various projects and initiatives. Provided general administrative support, such as ordering office supplies, maintaining office equipment, and coordinating maintenance and repairs. Assisted in preparing and monitoring budgets and expenses, ensuring adherence to financial guidelines. Supported the management team in any other tasks and projects as assigned