Managed challenging customer service scenarios including handling emergencies such as drivers in hospital or car accidents.
Resolving critical situations effectively, often under tight deadlines, to ensure smooth operations.
Skilfully coordinated with various teams to arrange alternative transport solutions, ensuring minimal disruption in service delivery.
Proven ability in communicating effectively with people in stressful situations, maintaining professionalism and empathy.

Conducting interviews for the selection of volunteers, check their English language level.Experience in organising projects, team building and managementHelping volunteers with organizational moment (hostel, documents, VISA etc.)Managing volunteer’s problems (stolen wallet, for example).Conducting interviews for the selection of members in AIESEC (recruitment).