Communication with B2B partners.

Analysis of tasks set by the client.

Assign tasks to the relevant dev department.

Control of task completing.

Bug testing.

SLA calculation.

Compilation of reports.

Oversee customer support processes.

Quality control.

KPI assessment.

Team performance improvement.

Department projects leading.

Writing instructions for the team.

Dealing with refund investigation requests.

Organization and management of support and moderation team. Development and implementation of KPI.

Ensuring of user activity on the site (24/7).

Order management, negotiating on price and payment issues, dealing with refund investigation requests.

Solving user requests.

Strategically lead and develop the CS team.

Oversee customer support processes and organize them to enhance customer satisfaction.

Scripting for effective communication with users.

Creating content for the site.

Leading contact center of 20 people.

Scheduling team work to provide service 24/7.

Control of quality.

Staff hiring.

Training conduct.

Writing scripts and instructions for the team.

Customer support.

Providing service to customers.

Organization of the departure of technical assistance in case of an accident.

Maintaining a database of clients and cases.