Expertise in Training Program Development. Tailored mentorship and coaching for individual growth. Leadership in Quality Assurance for Call Center performance. Proactive approach to Continuous Improvement strategies.

Managed key performance indicators (KPIs) across various departments. Developed and implemented data-driven strategies to improve organizational performance. Collaborated with teams to set and achieve performance targets. Utilized analytics to identify trends and areas for improvement.

Conducted rigorous quality checks for support and sales teams. Provided actionable feedback for continuous service quality improvement. Developed internal quality reports and analyzed data for management review. Established standards and KPI requirements for teams.

Assisted customers with phone system setup, technical support, and troubleshooting. Configured unified communications features and resolved complex issues. Delivered excellent customer service via email, chat, and phone. Facilitated the onboarding and coaching of new employees.

Provided comprehensive assistance to English-speaking customers through various channels. Managed customer orders and conducted email marketing campaigns. Proficient in handling challenging customer interactions and complex requests. Assumed leadership roles and completed additional tasks as assigned.