Работал в 6 компаниях 7 лет 7 месяцев
Услуги для бизнеса - другое, Государственный сектор
Customer support representative
Uniwell
Услуги для бизнеса - другое
3 месяца
11.2023 - 02.2024
- Communicating with customers via email.
- Gathering accurate feedback from customers.
- Escalating issues to the appropriate internal teams.
Content moderation Team Lead
Undisclosed
Услуги для бизнеса - другое
1 год 11 месяцев
10.2021 - 09.2023
- Guidance and assistance for subordinates, controlling the quality of their work.
- Creation and maintenance of the work manual and workflow of the department.
- Compiling dictionaries of suspicious words.
- Providing suggestions for working tools and workflow optimization.
- Testing department working tools, collecting tech issues.
- Collecting violation examples.
- Cooperation with cross-functional departments to develop and implement tools and procedures.
Content moderation Mentor
Undisclosed
Услуги для бизнеса - другое
9 месяцев
08.2021 - 05.2022
Training, guidance, and assistance, for new workers in the department.
Content moderator
Undisclosed
Услуги для бизнеса - другое
6 месяцев
02.2021 - 08.2021
- Conducting analysis and assessment of the content on the platform, identifying risky content or abnormal user behavior in text, photo, video, and audio files.
- Communicating with customers via email
- Informing users about the details of rejection or deletion of content.
- Verification of compliance with the information that users provide in their profiles and supporting documents.
Head of the information systems department
Rivne City State Employment Service
Государственный сектор
2 месяца
12.2020 - 02.2021
- Control of the work of the department and provision of its resources.
Lead computer systems engineer
Rivne City State Employment Service
Государственный сектор
4 года 5 месяцев
07.2016 - 12.2020
- Ensuring the proper functioning of more than 60 office workplaces.
Ключевая информация
Hard Skills: Knowledge of content moderation policies and guidelines; data analysis and reporting; quality assurance and control; providing customer support services; knowledge of social media platforms.
Soft Skills: Attention to detail; effective communication; decision-making and judgment; problem-solving; time management and prioritization; open-mindedness; quick adaptation; curiosity; persistence; high tolerance for repetitive tasks.
Учился в 2 заведениях
Національний університет водного господарства та природокористування
Публічне управління та адміністрування
Рівне, 2018
Рівненський державний гуманітарний університет
Іноземна Філологія
Рівне, 2016
Владеет языками
Английский
выше среднего
Курсы, тренинги, сертификаты
Blender 3D online course at Skvot
Андрій
Андрій
Customer support representative, content moderator
![](https://cv-photos-original.rabota.ua/cdn-cgi/image/w=110/5f087a25-3b3b-4380-86a6-5d7b4b8bd1e2.jpg)
Ровно
полная занятость
Характер работы: удаленная работа
Обновлено 2 месяца назад