• Communicating with customers via email.
• Gathering accurate feedback from customers.
• Escalating issues to the appropriate internal teams.

• Guidance and assistance for subordinates, controlling the quality of their work.
• Creation and maintenance of the work manual and workflow of the department.
• Compiling dictionaries of suspicious words.
• Providing suggestions for working tools and workflow optimization.
• Testing department working tools, collecting tech issues.
• Collecting violation examples.
• Cooperation with cross-functional departments to develop and implement tools and procedures.

Training, guidance, and assistance, for new workers in the department.

• Conducting analysis and assessment of the content on the platform, identifying risky content or abnormal user behavior in text, photo, video, and audio files.
• Communicating with customers via email
• Informing users about the details of rejection or deletion of content.
• Verification of compliance with the information that users provide in their profiles and supporting documents.

• Control of the work of the department and provision of its resources.

• Ensuring the proper functioning of more than 60 office workplaces.