Работала в 5 компаниях   12 лет 5 месяцев

Транспорт и Логистика, Реклама / Маркетинг / PR-услуги, Отели / Рестораны / Развлекательные комплексы, Туризм / Путешествия / Пассажирские перевозки

Rotation Specialist

Українські вертольоти, ПрАТ, Авіакомпанія

Транспорт и Логистика

7 месяцев

04.2024 - по настоящее время

- Arranging and coordinating travel bookings, including plane, train, and bus tickets, while ensuring alignment with operational departments' rotation plans and company policies.
- Preparing, submitting, and ensuring the accuracy of invoices related to travel services, and working with finance to guarantee timely payments.
- Monitoring and controlling the credit line with travel agents, ensuring expenses stay within limits and resolving discrepancies promptly.
- Maintaining regular communication with travel agents, negotiating favorable terms, and ensuring the availability of travel options.
Achievements: Streamline invoice processing, achieving 100% accuracy and reducing payment times . Successfully managing credit lines within limits.

Travel manager

Radioaktive Film

Реклама / Маркетинг / PR-услуги

5 лет

04.2019 - 04.2024

- Optimizing travel routes for group travelers
- Building and nurturing partnerships with tourism organizations and hotels
- Handling reservations for tickets, hotels, and taxis
- Providing support for travelers' needs, managing bookings, addressing concerns, and resolving issues
- Compiling and presenting detailed reports for management.
Achievement: Conducting negotiations with suppliers and decreasing product prices that ended up saving the company budget.

Project Manager

Business Accommodation Service

Отели / Рестораны / Развлекательные комплексы

2 года

04.2017 - 04.2019

- Facilitating clients in securing suitable room accommodations by carefully assessing their preferences and requirements.
- Conducting thorough cost analyses of various hotels to identify options that align with clients' budget constraints.
- Maintaining detailed records of customer preferences and ensuring timely follow-ups for future booking opportunities.
- Engaging in Social Media Management (SMM), creating compelling presentations, and generating comprehensive reports.
Achievement: I helped clients find the perfect accommodations and improved customer loyalty by keeping detailed records of their preferences and following up regularly, which led to repeat bookings and long-term relationships. I also boosted engagement on social media by managing platforms well and creating interesting presentations and content that increased brand visibility.

Guest Relation Supervisor

Sunny Days El Palacio

Отели / Рестораны / Развлекательные комплексы

1 год 8 месяцев

05.2013 - 01.2015

- Managing guests’ experiences
- Greeting and checking in guests as they arrive 
- Ensuring guests have a pleasant experience 
- Arranging reservations
- Handling complaints as they arise
- Provided logistical support for hotel events, including dinners and receptions resulting in successful event execution
Achievements: Managed VIP guest experience resulting in increased satisfaction and positive reviews. Implemented new processes resulting in a 30% reduction in guest complaints.

Flight attendant

Міжнародні Авіалінії України

Туризм / Путешествия / Пассажирские перевозки

3 года

05.2010 - 05.2013

- Welcoming passengers as they board and disembark from the plane
- Serving meals and refreshments with a focus on customer satisfaction
- Verifying the condition and availability of emergency equipment, providing necessary information to passengers
- Demonstrating the proper use of emergency equipment and explaining safety procedures
- Administering first aid when needed
- Handling emergencies with a calm and efficient approach
- Selling duty-free commercial goods and actively working towards achieving sales targets.
Achievements: Maintained a 100% safety compliance record by rigorously enforcing safety protocols and ensuring all passengers adhered to guidelines.

Ключевая информация

Management
Financial Planning & Analysis
Communication & Negotiation
Critical Thinking & Problem Solving
Leadership & Team Coordination

Училась в 1 заведении

Київський національний університет культури і мистецтв

Менеджер міжнародного туризму

Київ, 2008

Владеет языками

Английский

выше среднего

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Украинский

родной

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Курсы, тренинги, сертификаты

English for Business 2.0

Київ, 2024

Знання спеціалізованої лексики

Навички ділової комунікації англійською

Розуміння технічної документації та звітності

Поліпшення навичок слухання та читання


GOOGLE SHEETS 2.0

Київ, 2024

Розуміння як працюють формули та вміння їх прописувати

Вміння працювати з візуалізацією даних (діаграми)

Вміння зводити облік (фінансові та маркетингові таблиці)

Вміння працювати з базами даних та фільтрами

Розуміння інтерфейсу Google Таблиць

Сертификат цифровой грамотности от Дія. Цифрова освіта

Просмотреть

Дополнительная информация

Свій розділ

My name is Inha, and I’ve spent over 14 years working in the travel industry. From aviation and hospitality to travel companies, I’ve gained a wide range of experience that’s given me all the tools needed to thrive as a Travel Manager.

I’m fluent in Ukrainian, and my English is at a solid B2 level, so I can easily connect with clients and partners. I’ve also worked extensively with booking platforms, collaborated with agents, and used various office tools, which helps me stay organized and efficient in handling bookings and travel management.I’m all about delivering great service to clients, and I adapt quickly to changes and challenges, which has helped me succeed in previous roles.

I’m confident that my skills and experience will be a great fit for your team and help contribute to your company’s success.If you're looking for someone who can get things done with a positive attitude, I’d love the opportunity to chat further.

Інга Сергіївна

Travel Specialist/Personal assistant

Софиевская Борщаговка

Готов переехать: Киев

1 000 $

40 лет

Активно ищет работу

полная занятость, неполная занятость, проектная работа

Характер работы: удаленная работа, гибридная

Обновлено 2 дня назад