Улучшение дозвона ,глубокая аналитика причин не дозвонка к клиентам , решение вопросов с поставщиками, переключение роутов, настройка новых линий , мониторинг дозвона , абандон рейт ,антибот, улучшения показателей телефонии по разным гео . Обучение команды по впоросам телефонии . Работа со стороннимы сервисами воип решений , настройка астериска , траблшутинг .

Работа со стримкой ,МОРом, билинговой системой , Vitalpbx , сапорт клиентов компании и подключения новых, решение проблем , связанных со связью , настройка транков, роутов, диалпланов под задачи клиентов, поиск новых провайдеров и КЦ , подключение к биллингу , работа сервайсом.

Maintenance and maintenance of the CC, installation and connection of new workplaces for operators. Connecting to electricity (laying an electrical cable, installing 220 V network sockets), installing and configuring network equipment based on mikrotik, adding to the desired VLan. Installation and implementation of seamless wi-fi based on Mikrotik. Installation and configuration of routers and switches of the same company. Setting up Yaware time tracker, AD domain, GLPI server on proxmox. Working with electric locks, ACS system.Working with IP telephony Asterisk , raising the server in docker containers . Working with numbers in the dialplan , displaying them sequentially and randomly .

support for KC from 200 users work and installation of Freepbx, Asterisk, Mikrotik, AD,.Experience in setting up LEMP + Wordpress, nextcloudcloud, isp manager,asterisk, Proxmox web servers. Connecting new equipment, installing and configuring wifi ubiquiti.Setting up and connecting KC from 0, communicating with providers, setting up trunks for ip telephony, troubleshooting communications in KC, setting up laptops, surface repairs.Installation and configuration of new servers, patch panels, network sockets. cabling

support for a computer network with 250 employees (setup and installation of various software, modular repair, work with the console, registry), remote user support (via teamviewer, RDP), administration of Windows-based servers (Working with AD, setting up RemoteApp), linux (installation on branded HP servers for KVM under GLPI and various software), assembling servers for backups, installing RAID. Configuring Mikrotik routers (configuring as a repeater, adding new VPN connections), configuring level l2 switches (adding vlans on ports, resetting port security). Working with video surveillance cameras and recorders (Hikvision), ACS system (Uprox), TRASSIR. Connecting network drives, working with network storage Q-nap.

Network support, a park of 40 computers, laying a network, replacing cartridges, installing video surveillance cameras, installing access control systems, setting up software, modular repair of PCs, laptops, purchasing and assembling PCs, connecting and configuring WIFI routers, working with win server 2008, win xp , 7, 8,10, linux, Installing 1c + adding a base.