Working with ClickUp, Slack, Voiptime, Asterisk. Configuring trunks, writing dial plans, improving call connectivity, in-depth analysis of missed call reasons, resolving issues with providers, rerouting, setting up new lines, monitoring call performance, managing abandonment rates, implementing anti-bot measures, improving telephony quality metrics across different geographies. Training the team on telephony-related issues. Collaborating with third-party VoIP service providers, configuring Asterisk, managing lines, and troubleshooting.

Working with Streamco, MOR, billing systems, VitalPBX, supporting company clients and onboarding new ones, resolving communication-related issues, configuring trunks, routes, and dial plans according to client needs, finding new providers and call centers, integrating with billing, and working with the service.

Maintenance and maintenance of the CC, installation and connection of new workplaces for operators. Connecting to electricity (laying an electrical cable, installing 220 V network sockets), installing and configuring network equipment based on mikrotik, adding to the desired VLan. Installation and implementation of seamless wi-fi based on Mikrotik. Installation and configuration of routers and switches of the same company. Setting up Yaware time tracker, AD domain, GLPI server on proxmox. Working with electric locks, ACS system.Working with IP telephony Asterisk , raising the server in docker containers . Working with numbers in the dialplan , displaying them sequentially and randomly .

support for KC from 200 users work and installation of Freepbx, Asterisk, Mikrotik, AD,.Experience in setting up LEMP + Wordpress, nextcloudcloud, isp manager,asterisk, Proxmox web servers. Connecting new equipment, installing and configuring wifi ubiquiti.Setting up and connecting KC from 0, communicating with providers, setting up trunks for ip telephony, troubleshooting communications in KC, setting up laptops, surface repairs.Installation and configuration of new servers, patch panels, network sockets. cabling

support for a computer network with 250 employees (setup and installation of various software, modular repair, work with the console, registry), remote user support (via teamviewer, RDP), administration of Windows-based servers (Working with AD, setting up RemoteApp), linux (installation on branded HP servers for KVM under GLPI and various software), assembling servers for backups, installing RAID. Configuring Mikrotik routers (configuring as a repeater, adding new VPN connections), configuring level l2 switches (adding vlans on ports, resetting port security). Working with video surveillance cameras and recorders (Hikvision), ACS system (Uprox), TRASSIR. Connecting network drives, working with network storage Q-nap.

Network support, a park of 40 computers, laying a network, replacing cartridges, installing video surveillance cameras, installing access control systems, setting up software, modular repair of PCs, laptops, purchasing and assembling PCs, connecting and configuring WIFI routers, working with win server 2008, win xp , 7, 8,10, linux, Installing 1c + adding a base.