Managing cases, issues, requests and enhancements using Freshdesk;

Problem determination, workaround resolution, root cause analysis;

Deployment of service releases, patches and customizations;

Updating & maintaining a knowledge base;

QA- completed testing of InfoPOS V2022 (certain sections)

Installed program upon customer’s requestDevelopment build and deployment scripts;

Product support and documentation maintenance.

Project managing

• Negotiated with individuals and legal entities (via phone, visitors, e-mail) regarding translations;
  
• Calculation of the translation cost and deadlines;
  
• Billing (invoice, cash);
  
• Set deadlines (office and freelance interpreters), quality control of the translations, editing;
  
• Consulted clients on the certification requirements, certification and submission of documents to embassies and visa centers;
  
• Apostilization of documents;
  
• Cooperated with notaries on the document's certification.
  

Administrative support to the office

• Worked with utility service of the business center;
• Cost control, worked with primary documentation;
• Provided all necessary supplies to the office;
• Cooperated with accounting regarding payroll issues;
• Updated CRM system with new data regarding interpreters and customers;
• Was in charge to keep upgraded translation database.

Translation

• Written translations Ukr/Rus- Eng and vice versa (100+ pages per month).
• Oral translation in notary office.

• 24/7 support;
• Negotiated with customers regarding orders (date, time and special requests);
• Dealt with controversial situations;
• Managed the team of 12 cleaners (schedule, individual approach, support in communication with customers in challenging situations);
• Logistic;
• Billing.