Professional Experience Highlights:

• Provided professional customer support via phone, email, and live chat, ensuring timely and accurate responses
• Handled customer inquiries, complaints, and service-related concerns with a solution-focused approach
• Assisted customers with product information, recommendations, orders, and general account-related requests
• Managed multiple customer interactions efficiently while meeting established response time and service standards
• Maintained accurate records of customer interactions and resolutions using CRM and helpdesk systems
• Escalated complex or sensitive issues appropriately to ensure effective and timely resolution
• Worked closely with team members to maintain service quality and deliver a positive customer experience