Training specialist (Contact Center)

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. 

We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

Our products: Core Product Platform, Cash Desk, Affiliate & traffic generated tool, Marketing & Segmentation Tool, CRM & Customer support tool, Anti-Fraud Tool, Communication Hub Tool.

Our services: Affiliate marketing, Billing, Fintech, Game Suite Management, AML, K YC, HR, Legal, Payments, PR, SEO, SERM, Tech support.

PIN-UP Global is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus. 

PIN-UP Global's mission is to improve and develop products for the iGaming industry.

 Training specialist to join our L&D team 

We are looking for someone who:

- Experience as a corporate trainer/product trainer in contact centers, call centers, customer support services
- Deep understanding of adult learning principles and methodologies (e.g., Kolb's cycle).  
- Ability to evaluate training effectiveness and adjust training programs accordingly.  - Experience with modern learning technologies and platforms.  
- Excellent communication skills.  
- Knowledge of group dynamics principles.  
- Proficiency in Ukrainian and Russian at a native level.  

Your responsibilities :

- Training and supporting new employees through all stages of theoretical training in accordance with current standards.
- Reviewing, creating, editing, translating, and maintaining up-to-date training materials.
- Modifying the training process as needed, based on current requirements, in coordination with the manager.
- Providing detailed feedback to the Team Lead regarding trainees.
- Designing and conducting certification assessments.
- Conducting product webinars for employees across all departments.
- Timely updates and improvement of training programs.
- Performing ongoing analysis of the reasons for employee turnover during training and proposing retention measures.
- Collaborating with department heads to gather feedback on training programs and the quality of specialist preparation for work.

Our benefits :

- An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
- Referral program enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
- Company events, team buildings

If you want to fulfill your dream? Take your career to the next level with PIN-UP — create trends, don’t follow them. Send your SV and  join to our team