Віддалена робота
Logistics Technical Support Specialist
20 000 — 40 000 ₴
Віддалена робота
Повна зайнятість
Безкоштовне навчання
Бонуси / премії
Курси іноземної мови
Медичне страхування
TrackEnsure is a product-based IT company. We develop modern software for logistics companies in Canada and the USA. Our web and mobile applications help thousands of drivers efficiently manage the transportation process: track routes, read data from onboard computers, and generate detailed trip reports.
What you will do:
- Providing telephone support to company customers on issues related to the mobile application and system (which helps organize and record their working hours in accordance with established rules).
- Consulting customers via email, analyzing requests, providing detailed instructions on how to use the application and system functions, and resolving individual situations.
- Working with the company’s internal systems to verify customer account information, analyze user actions in the application, and provide recommendations for correct record keeping.
- Work schedule: 4 days a week, from 23:30 — 7:30. 5 days a week, 15:00—23:30 4 days a week, 23:30 — 7:30 + 7:00-15:00
What’s important to us:
- Great communication skills — both spoken and written in English.
- Comfortable working with lots of information and figuring things out.
- Detail-oriented and responsible.
- Flexible, focused on results, and always ready to get things done.
- Able to find solutions independently without much guidance.
- Good at handling tricky situations calmly and politely.
What we offer:
- Remote working format.
- Vacation and sick leave — to rest and recharge.
- English courses — for stress-free development.
- Health care: compensation for expenses from pills to tests.
- Support for our defenders and their families.
- Online sports with coaches — from day one.
If this opportunity excites you, apply now — our recruiter will reach out shortly! We can’t wait to meet you and help you take the next step in your career
