Parts and Services Market manager
Our client, an international company, one of the world leaders in the production of water heating and heating equipment invites you to join their team in Kyiv Parts and Services Market manager
Responsible to organize and coordinate all After Sales activities (Parts & Services, Market Quality, Service Network, spare parts and service business) within Market, by deploying processes with the aim to provide “First Class Service” and contribute to the Market and Region Contribution target with a strong control of Services costs and profitability from Spare Parts revenues.
From product perspective has to coordinate the activities and projects focused on the technical aspects of our products and to ensure alignment and continuous info exchange with relevant departments to ensure rapid response and effective solutions to technical issues.
In his role he is even responsible for business development, data analysis and monitoring in order to identify new business opportunities, leading the change in order to guarantee alignment with Regional guidelines.
Main tasks:
- Technical product support for Market service organization
- Technical documentation management with the aim to propose service documentation and problem-solving articles
- Define Training program in line with Regional guidelines: Plans, Documents, Video preparation, Practical test on the test bench with real product.
- Support Serviceability process definition: define the set of the activities to support the ease and speed of which corrective maintenance and preventive maintenance can be conducted on a product
- Manage new products field test monitoring;
- Collect and escalate technical issues to related Regional referents;
- Push and support Connectivity and Connected Services
- Analyse markets context and develop new opportunities within the Parts and Services business
- Manage the Parts and Services Pricing and Budget to be aligned with Regional guidelines
- Implementation of standard KPIs and Dashboard
- Service Centers Performance Monitoring Program
- Support Parts and Services Sales, Marketing, Communication activities
- Cost and Sales Performance monitoring to achieve the Market and Regional Contribution goal
- Corporate Service Systems implementation
- Support and contribute to projects to improve, harmonization and control processes and systems
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