MHPSS Manager

Base: Kyiv Ukraine 

Line Manager: Protection Technical Lead

Starting date: November-December 2024

Contract duration: 12 months (4 months' probation period is included), renewable in case of further available funding 

About PIN Ukraine:

People in Need (PIN) has been active in Ukraine since early August 2014. Currently, PIN is one of the major humanitarian actors in Ukraine responding to the recent military escalation providing humanitarian aid to conflict-affected people across Ukraine. Since 2014, PIN has implemented emergency food and cash assistance, NFI, shelter, protection, livelihoods and WASH interventions supporting 3 million vulnerable IDPs, returnees and host communities in urban and rural areas. Since the escalation in February 2022, PIN has scaled up its response from working in 2 Oblasts to working in 23 of the 24 Oblasts in Ukraine, increasing its number of partners, staff, offices and budgets.

General information about the role of the person: 

The MHPSS Manager will be responsible for overseeing quality implementation of MHPSS activities in Ukraine. With the support of the Protection Technical Lead, (s)he will support area implementation teams in designing, planning, implementing and monitoring MHPSS related activities. The MHPSS Manager is a technical counterpart for Protection (MHPSS) teams in PIN areas of implementation, who are directly managed by area teams as well as for non-protection staff in the mission.

Main duties and responsibilities: 

Technical and quality assurance:

• Support Protection Technical Team in the design of new MHPSS project proposals, concept notes and initiatives, as per PIN Ukraine’s country program strategy;
• Support Protection Technical Team in the development and revision of all MHPSS-related technical SOPs and guidelines;
• Provide technical support and capacity building to project teams to ensure the effective implementation of these tools;
• Support Protection Technical Team in coordination with other Technical Leads, MEAL, and programmes, to ensure that PIN Ukraine’s MHPSS methodology reflects the latest best practice, globalnnovations and approaches, as well as reflecting the specific needs and considerations of the Ukrainian context;
• Contribute to development, revision and analyzing tools and methodologies such as selection tools, criteria, baseline and endline, etc. that are used in PIN programming.
• Prepare and maintain accurate project documentation, including plans, reports, and proposals related to MHPSS activities and donor reporting.
• Support MEAL systems to ensure feedback informs program development and necessary adjustments.

Team management:

• Direct management of PIN Ukraine hotline team - oversee all aspects of hotline operations, ensuring effective support for individuals in need;
• Participate in the recruitment of PSS team (hotline and mobile teams as needed), be responsible for the annual leaves and evaluation of the staff.
• Facilitate people and project management processes to enhance hotline efficiency and responsiveness, monitor performance and implement improvements as necessary;
• Coordinate training and development for hotline staff to ensure high-quality service delivery;
• Supports area mobile MHPSS teams and Protection Area Focal Points in recruitments of MHPSS team as needed – preparation of MHPSS teams ToRs, support in hiring process, ensuring proper assessment of technical skills and capacities of candidates;
• Planning and conducting onboarding for new team members as well as regular refresher trainings;
• Identify capacity building needs of regional Protection and MHPSS staff, and in coordination with the Protection Technical Lead, support the provision of trainings and provide ongoing professional development and mentoring support to the team, as needed, including internal and external training organization and supervision support for team members;
• Coordinate the supervision of the mobile team and hotline through external service providers, ensure quality assurance for all services provided and maintain regular collaboration with service providers to enhance service delivery and effectiveness;
• Providing technical trainings and capacity building initiatives to PIN Protection team, to ensure implementation of activities as per relevant standards;
• Providing technical trainings and capacity building initiatives to all relevant PIN staff on MHPSS related topics, to ensure MHPSS is mainstreamed in PIN programming;
• Providing technical trainings and capacity building initiatives to PIN partners that have MHPSS focused programming, to ensure PIN’s partners programmes are implemented as per relevant standards.

MHPSS integrated approach implementation:

• Leads on continuous evaluation of PIN’s MHPSS interventions, as well as mainstreaming and integration of MHPSS in terms of programme quality, relevance and effectiveness, help to identify gaps and implement improvements and lessons learnt;
• Plan and conduct regular monitoring visits to verify quality of PIN MHPSS programming as well as quality of MHPSS services implemented across all PIN programmes, providing recommendations to improve quality of MHPSS activities and oversee incorporation of improvements plans;
• Actively contribute and participate in the implementation of MHPSS activities; 
• Support implementation of PIN activities through active participating in internal and external technical working groups, committees, etc. 

External representation and coordination:

• In coordination with Protection Technical Lead, represent PIN in coordination fora, participate proactively and contribute in the MHPSS technical working groups and cluster meetings and reporting, represent PIN at MHPSS coordination platforms and events as needed; 
• Communicate regular internal updates, and collaborate with PIN’s Protection Technical Lead to ensure programmatic quality, development, sharing of knowledge and upscaling of MHPSS activities;
• Contribute to PIN cooperation with national partners including communication, monitoring, capacity building, sharing, etc.
• Participate in field monitoring visits with partners and ensure effective communication.
• Ensure proper documentation and reporting of data, while identifying and addressing partners' capacity needs through targeted capacity building as needed.

Other:

• Take active measures to address equality issues, particularly relating to Age, Gender and Diversity (AGD), in program and operational activities;
• Ensure the highest stands of accountability through ensuring good communication and information sharing within and outside the organization;
• Be aware of, understand and comply with all of PIN’s policies and procedures (Finance, logistics, HR, security management etc.);

Required background and competences:

• Bachelor or Master’s Degree in Psychology, Social Work, Law, Social Sciences or any other related fields (preference will be given to candidates with a background in mental health and psychology);
• Minimum 4 years of relevant professional experience in MHPSS programming;
• Strong knowledge and experience in applying established inter-agency standards and guidelines in the field of mental health and psychosocial support as well as experience in their implementation;
• Experience in conducting assessments, developing and delivering training programmes;
• A proven record of effective project and people management;
• Strong communication skills and ability to lead discussions/meetings;
• Excellent teamwork skills, demonstrated interpersonal skills, good communication;
• Strong organizational, time management and reporting skills;
• Strong spoken and written English.

PIN OFFERS:

• Competitive salary as per PIN Salary Scale: min. 2 350 - max. 2 871 USD GROSS (+5% after probation period);
• Meaningful and positive working environment in a well-established and growing international humanitarian organization with career development opportunities;
• Reimbursement of travel expenses between offices and areas of intervention;
• Professional development opportunities through various capacity building events, such as trainings;
• 28 days of annual leave + 3 New Year bonus leave
• Health insurance.

Application procedure:

Please send clearly marked CV and Motivation letter in English. Please note only the shortlisted candidates will be contacted. Written test and interviews will be conducted on rolling basis and the vacancy will be closed when filled.

Please note that PIN does not charge a fee at any stage of its recruitment process.