IT Coordinator/ Старший системний адміністратор зі знанням англ. мови

Project HOPE — міжнародна неурядова організація, що налічує понад 900 залучених співробітників і сотні волонтерів, які працюють у понад 25 країнах, реагуючи на найгостріші глобальні проблеми охорони здоров’я у світі. Наразі Project HOPE Ukraine шукає IT спеціаліста / системного адміністратора зі знанням англійської мови в Києві, Одесі або Дніпрі.

ABOUT THE JOB

Project HOPE is an international NGO of more than 900 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Overall purpose of the role: oversee the day-to-day functions of the department. Make sure employees be equipped with new knowledge and skills to remain current, also, keep hardware/software up to date and meet the business requirements. Smooth delivery of the cloud services to end users by making sure a stable internet and network distribution, including Wi-Fi and cable.

Responsibilities: 

Technical Support

1. Develop and implement a clear standard operating procedure for the delivery of IT support services
2. Develop and implement a clear training plan for the rollout of SharePoint, OneDrive, Teams for all staff.
3. Act as the primary focal point/intermediary between HQ and the mission on all IT related rollouts.
4. Act as the primary focal point for troubleshooting IT-related issues faced by staff, including provision of both remote and on-site support.
5. Assess all existing hardware, software and local networks to ensure appropriateness, standardization and fitness for purpose. This entails monitoring support trends, proactive identification of solutions and development of relevant trainings to ensure all staff make best use of available   Technologies in line with the organization’s IT policies.
6. Manage IT service outages by ensuring timely notification and instructions to affected staff.
7. Make sure printers are working and all users are connected to them, regularly monitoring MFPs for consumables and errors.

Networking / Internet Support

1. Standardize and optimize local networks across offices, including the installation and management of hardware and software.
2. Management of the networks system performance monitoring and tuning, as well as setting up and monitoring the restriction of nonbusiness sites during work hours.
3. Make sure Wi-Fi access points well tunes and managed, and there are no overlapping of frequencies between them.
4. Oversee and monitoring software and network security, and bandwidth utilization.
5. Provide troubleshooting for connectivity or performance issues.
6. Oversee day-to-day technical relationships with internet services providers and any other technology providers.

Security/Backup Administration

1. Make sure all PCs have licensed windows 10 pro, and licensed software like MS office, etc.
2. Make sure all PCs connected with Project HOPE’s Azure AD.
3. Ensure all user Data are backed up to One Drive or SharePoint.
4. Ensure Windows Defender, or alternative Antivirus is running on all PCs and are up to date.
5. On request perform any other additional duties assigned by the Project HOPE in order to allow the organization to function optimally.

Experience and technical competencies: 

•  At least 3 years' experience in a relevant field

• Full professional proficiency in English and Ukrainian. 

• Extensive experience working with Microsoft products (such as O365, Microsoft Dynamics)

• Knowledge of network configuration including but not limited to firewalls, NAT and routers.

• Knowledge of the IP protocol and its concepts.

• Ability to do basic hardware maintenance - like changing internal power supply, intranet/ internet connectivity error fixing etc.

All Project HOPE roles require the post-holder to master Project HOPE’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.

• Collaborating: Involving relevant parties and encouraging feedback.

• Taking the lead: Taking ownership and initiative while aiming for innovation.

• Communicating: Listening and speaking effectively and honestly.

• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to Project HOPE’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Education: 

• National Degree or equivalent in relevant field of IT (Computer Science, Computer engineering, Information Systems.
• Master’s degree or equivalent in relevant field of IT is a plus.
• Networking Certification is desirable 

Languages: 

• Fluency in written and spoken English and Ukrainian.