Junior Support Manager
Futurra Group is a Ukrainian product IT company working in the field of Edtech
. We specialize in the development and promotion of innovative cross-platform products and gather a powerful team of like-minded people – the most talented specialists, to work on an Edtech service that will transform the future of educational applications.
Now we’re looking for a Junior Support Manager who desires to build a career in a product IT company. The Customer Support role is all about ensuring our users have the best possible experience during interaction with our product.
Our flagship product – MathMaster is an educational application that helps millions of users worldwide to solve and learn mathematics easily and affordably, step by step thanks to the auto-recognition algorithm and live chat with mathematical experts. The total number of users on all platforms exceeds 10 million
, about 400 thousand new people join every month.
Key Responsibilities:
- Process and resolve all customer requests/complaints (via e-mails, online chats and social media);
- Provide 24/7 high-quality customer support;
- Work in the Zendesk online customer service system;
- Report user problems to the Head of the customer support department in a timely manner;
- Work according to the schedule of day/evening/night shifts, of which night shifts are 2–3 times a week (from 00:00 to 8:00).
As our candidate, you have:
- Strong Upper-Intermediate English level (written);
- Excellent communication skills;
- Ability to work with different types of requests;
- The ability to learn fast, and perform independently at assigned tasks ;
- Orientation to the result.
The growth of our employees is a success of our company, we have created the most comfortable working conditions:
- Remote format;
- Non-bureaucratic environment;
- Your career and financial growth directly depend on your results.
Futurra Group is built on continuous investment in people. All of our managers have implemented their own ideas and have grown within the company.
If you are looking for an opportunity to realize yourself and build a career in a product IT company, this job is for you!
Join us!
