Product: website builder.

• Providing level 2 support: monitoring tickets, resolving technical issues in cooperation with QA and developer teams
• Creating and updating Help Centre articles
• Monthly invoice preparation
• Reporting: weekly SLA compliance, daily and weekly check of ticket compliance

• Provided support to the company product users via tickets and email, including solving technical problems (in cooperation with the development team).
• Prepared technical manuals and promo descriptions for the website moderators and partners
• Created and filled FAQ section from a scratch and filled the knowledge database.

Promotion and sale of a newly created luxury fashion brand:

• negotiation and signing agreements
  
• order processing, invoicing, payment control
• setting up export process
• preparation for participating in trade shows
• communication with buyers, agents, PR agencies and influencers, preparation of promo mailings

Role: coordination and control of billing procedures, payment tracking

Responsibilities:

• control of orders processing, billing and payments
• negotiating payment and delivery terms with customers
• developing and implementing efficient payment tracking system

Role: increasing the company's profits by upselling to existing clients and entering new markets.

Responsibilities:

• communication with clients, order processing and tracking, invoice issuing and payment control
• preparation and signing of export agreements
  
• preparation of full set of documents for customs broker
• development of marketing materials
• participation in new products development
  
• new markets analysis and search for new clients (Eastern Europe, Northern Africa)
• communication with prospects
  

Role: increasing of brand awareness and the hotel occupancy.

Responsibilities:

• current market and its trends analysis
• marketing communications
• full cycle of preparation to international tourism and hospitality exhibitions and post-exhibition activities
• active cooperation with business associations
• negotiation and implementation of loyalty and discount programs of third parties (airlines, card payment systems etc.) and control of its execution
• analysis of new possibilities for brand promotion
• direct marketing
• bringing in new business
• hotel presentations for prospects

Role: to manage and run the business centre, to ensure clients are satisfied and all services are provided at the highest level in line with internal standards.

Responsibilities:

• contribute to overall revenue of the centre by identifying opportunities and actively up-selling/cross selling Regus products and services
• clients' retention in the business centre
• management of IT and Telecom systems of the business centre, resolving all technical issues
• marketing and promoting Regus products
• to manage, supervise and develop work of team, guiding them how to make work more efficient, to encourage them and train new staff
• administration of the accounting system, monthly billing
• liaison with Landlord and suppliers
• translation and proof-reading of corporate marketing materials and web-site content

Responsible for providing efficient support to the country dealers of Mobil and Esso lubricants on everyday basis, including order processing and complaints handling, keeping CRM system up-to-date, payments tracking, being a key contact between customers and production.