• Provided comprehensive customer and technical support to sellers and buyers on the Amazon platform

• Handled client complaints, negative feedback, and reviews; successfully contested and removed them to protect account reputation • Managed account health, performance metrics, warnings, policy violations, suspensions, and prepared successful appeals

• Analyzed sales, inventory, and performance reports to identify issues and propose effective solutions

• Coordinated with logistics, production, and support teams to ensure timely resolution of customer issues

• Maintained regular written and verbal communication with clients and partners.

• Provided daily communication and support exclusively in English with US-based brokers, companies, and drivers

• Sourced and booked loads, negotiated rates and delivery terms with international partners

• Resolved operational issues in real time, monitored deadlines, and prevented delays

• Prepared full documentation for transportation processes

• Maintained high service standards for international clients from the USA and Europe

• Managed daily operations of the branch, ensuring efficiency and high service standards

• Supervised, trained, and motivated team members to achieve performance targets

• Monitored KPIs, sales performance, and customer satisfaction metrics

• Resolved escalated customer issues and ensured timely problem resolution

• Developed and implemented strategies to increase sales and improve branch performance

• Identified and developed new business opportunities and partnerships

• Built and maintained strong relationships with partners and clients

• Negotiated terms of cooperation and successfully closed deals

• Monitored market trends and competitor activities

• Coordinated with internal teams to ensure smooth onboarding of new partners

• Analyzed performance and suggested strategies for network growth