Responsibilities

• Working with CRM resources.

• Entering customer and account data from online sources.

• Compiling, verifying the accuracy and sorting information.

• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.

• Instagram posting

• Market research

• QA testing (desktop & mobile version)

Coordinator of projects in the department of work with European countries.

• Successful and timely closing of current Mystery Shopping projects in Western Europe
  
• Control over the performance of visits by the secret buyers
  
• Operative communication with a secret buyer (via email, phone, viber and whatsapp)
  
• Participation in the optimization of all major processes and the continuous development of the company.
  
• Management of the team of coordinators-validators;
  
• Launching and conducting research projects;
  
• Carrying out of communication with clients of the company;
  
• Analytics of project execution;
  
• Formation and presenting of reports.
  

Technical customer support (English language)

- Consultation of users of the site;

- Management of users' accounts;

- Receiving and processing customer requests by e-mail, instant messaging;

- Monitoring the system, writing queries to the database;

- Informing customers about upcoming planned works, etc.

Engineering and construction holding Concord Coke Engineering is primarily engaged in complex construction and rebuilding of coke production facilities, performing EPC contracts as well as general contractor activities.

Responsibilities:

• Organization of daily reception of visitors to the director of the company;

• Implementation of translations (oral and written) from / into English / Russian / Ukrainian languages;
• Assist in organizing and conducting business meetings, and corporate events;

• Administrative and Information Support of the Director;

• Preparation of reports, programs of work (per weekmonth) ;

• Phone calls;

• Implementation of work on the organizational and technical support;

• Reception of incoming correspondence for the Head, deliver it in accordance with a

decision to structural units or to specific executor;

• The organization and systematization of business correspondence (incoming, outgoing correspondence);
• Organization of business trips of the Head (air and railway tickets, hotel reservations);
• Also implementation of individual tasks of the Head.

• monitor and record petty cash payments
• balance petty cash
• prepare travel vouchers
• basic cashiering duties
• basic bookkeeping duties
• greet visitors appropriately
• determine visitor needs in a professional manner
• maintain visitor register
• offer refreshments to visitors where appropriate
• direct visitors to correct person
• ensure back up when absent from reception desk
• answer and address incoming phone calls in a timely and polite manner
• clearly determine the purpose of the call
• deal with queries and provide correct information
• forward calls to appropriate person
• take and deliver messages accurately and completely
• prepare outgoing mail for pick-up or courier
• issue visitor passes where required
• be aware of and report suspicious activity, etc

Company Web Tech - consulting and outsourcing services in IT, mainly work with foreign Internet companies. Creation, maintenance of internet projects, advertising campaigns, market research, creation of software.

Responsibilities: payment verifications, preparation of monthly reports, work with the payment system PayPal, work with suppliers, search for compromise and conflict resolution with suppliers (directly with the customers or through PayPal).

Also, initially acted as administrator - preparation of contracts, paying bills, finding and training new employees, support of life and comfort of the office, fulfillment of the immediate manager.

Responsibilities: recruitment and personnel training, carrying out interviews,translation of documentation, fulfillment of plans for a month, paying bills, support of life and comfort of the office, etc.