Працювала в 6 компаніях   3 роки 4 місяці

IT - консалтинг / Послуги / Виробництво устаткування, IT, Інше, Фінансові послуги, Інтернет

Customer support representative

IGaming

IT - консалтинг / Послуги / Виробництво устаткування

7 місяців

07.2023 - 02.2024

- Quality support 24/7 in chats, email and calls
- Creating and resolving tasks in ticket system
- Communicating in English
- Working with geo America
- Encouraging customer with creating personal bonuses for them and help them being satisfied with usage of our platform
- Solving all issues connected to proofs of identity and documents
- Uploading documents and help with the verification and safety of the customer’s account
- Uploading, checking, adding and deleting cards that client wants to use on his account/checking all info to prove the card is on the customers name and info
- Night shifts + day shifts
- Work in Zendesk
- working with CRM systems

customer support agent

Netgame

IT

1 рік 1 місяць

06.2022 - 07.2023

- Quality support 24/7 in chats, email and calls
- Creating and resolving tasks in ticket system
- Communicating in English
- Working with geo America
- Encouraging customer with creating personal bonuses for them and help them being satisfied with usage of our platform
- Solving all issues connected to proofs of identity and documents
- Uploading documents and help with the verification and safety of the customer’s account
- Uploading, checking, adding and deleting cards that client wants to use on his account/checking all info to prove the card is on the customers name and info
- Night shifts + day shifts
- Work in Zendesk
- working with CRM systems

Customer Support Manager

Betting

Інше

1 рік

06.2021 - 06.2022

- Quality 24/7 support in support systems;
- Encouraging the customer to use the product in the future;
- Processing customers in the Telegram account and Zendesk live chats;
- Working with all documents and spreadsheets;
- Help colleagues and answer any questions;
- Customer processing in geo: Italy, Germany, France, Spain, Portugal, India, Indonesia, Brazil, America, England;
- Dealing with Disputes and Refusals;
- Handling Heavy Clients.
- working with CRM systems

Sales manager

betting

Фінансові послуги

7 місяців

05.2021 - 12.2021

Process all customers
Tell us about the product
Get on the site and help with registration and first deposit (minimum $ 150)
Lead all customers on
Support, help at every step
Warm up customers
Warm up old customers, offer more offers
Internet sales
Working with media buying department and learning the process, developing the creatives and advertising for buyers

Sales manager

CryptoBit

Інтернет

2 місяці

04.2021 - 06.2021

Call foreign customers who have registered on the site.
Answer telegram to foreign clients Activate their account
Verify their account
Find out information about clients (place of work, family)
Create the first transaction in the amount of 250€
• Warm calls • Sales by phone • Deposits
• Individuals • Cold calls • Internet sales • Key customers

Sales manager remotely

Arbitrage Up

Інше

5 місяців

11.2020 - 04.2021

Find customers on social networks
Start communicating with customers
Share product information
Translate to site
Sell courses to the client
Heating customers
Customer support
From time to time to unsubscribe to old customers

Ключова інформація

I have an ability to interest and attract people in conversation, quickly learning new things and getting new skills, I do my job efficiently, because the quality is the most important criteria.
Sociable, attractive, open minded

Навчалась в 1 закладі

Київський Політехнічний Інститут імені Ігоря Сікорського

ФІОТ

Київ, 2024

Володіє мовами

Англійська

вільно

Німецька

вище середнього

Французька

базовий

Російська

рідна

Українська

рідна

Maria

Customer Support Manager

Київ

1 000 $

21 рік

Активно шукає роботу

повна зайнятість, неповна зайнятість

Характер роботи: віддалена робота

Оновлено 7 годин тому