Mandatory Trainings Compliance:

• Increased completion rate of mandatory trainings from 26% (at the end of 2022) to 92% within 6 months by implementing a robust tracking system and action plans.

• Delivered quarterly compliance reports and served as regional focal point for Mandatory Training Scorecards (Fit For Future (FFF) process), supporting 13 MENAEE countries (July-December 2024).

• Build effective communication with leadership teams and stakeholders on all aspects of L&D including training needs analysis, learning support design and employee development.

Leadership Development:

• Designed and facilitated leadership programs including School of Managers (2-day training), Conflict Management (2-day training) and Managing for High Performance (MHP) 4-day training.

• Designed and facilitated Code of Conduct, Humanitarian principles training (13 training courses in UKR and ENG) for 250+ SCI staff.

• Certified as Accomplished MHP Trainer and UB Trainer, delivering 70+ leadership and UB trainings to 250+ staff across Ukraine and MENAEE region and Global team.

Regional Impact: Co-facilitated MENAEE leadership programs and conducted MHP trainings in Warsaw (2023), Kyiv (2024), and Beirut (2025), training 70+ managers and coordinators.

Performance Management (Develop to Perform - D2P):

• Supported 100% staff goal-setting in Oracle; developed guides, conducted 8+ Q&A sessions, and ensured regular performance conversations between employees and managers.

• Increased completion rate of D2P (goal-setting and mid-year review) from 0.64% (at the beginning of 2023) to 95% within 6 months by conducting D2P trainings, Q&A sessions, delivering Guides for Manager/Employee, education materials, F2F meetings, guidelines and action plans.

Learning Culture & Innovation:

• Upgraded Anti-Harassment training and improved LMS adoption, increasing active usage by 90%.

• Introduced innovative learning solutions to adapt to changing environments and fostered a culture of continuous development.

Onboarding & Safeguarding:

• Streamlined onboarding/offboarding learning priorities with HR.

• Integrated Safeguarding principles into all training events by ensuring that there is shelter in the building or place where we organize events.

• Organized Mandatory Safeguarding webinars for 100% of newcomers in cooperation with Safeguarding team.

Certifications & Training Delivery:

• Completed ToT for MHP in Amman; delivered four 4-day manager trainings (Warsaw, Kyiv, Beirut).

• Certified Unconscious Bias Trainer; conducted 12+ UB trainings online/offline in collaboration with Regional and Global L&D team.

• Assessing staff training needs.

• Observing staff work in network stores, conducting surveys, and playing "role-playing games" to learn about the training needs of retail network employees.

• Receiving feedback from operational managers, the Head of the Training and Development Department, optical administrators, and the HR specialist for improving L&D programs.

• Analyzing the collected data to create an effective and appropriate employee training system.

• Create and prepare educational materials and activities. Refinement of training programs and methodological materials, as well as the availability of current information on new collections from Worldwide brands (optical products, seasonal trends).

• Budget calculation and agreement with the Head of T&D, HRD, and the Head of Retail for organizing and conducting training activities (business trips).

• Creating training event plans based on the retail network's demands.

• Training retail network employees on customer service standards (auditory training and work in RS).

• Organization of entry exams and probation periods for Luxoptica, Spex, and My I employees.

• Reporting.

• Adaptation and support for network staff (interns during probation and after it).

• Control and continual work to improve the efficiency of all educational initiatives, including partners and internal training.

• Monitoring the adoption of Corporate Standards in the network's optics, staff knowledge and application of Sales Techniques, and communicating brand value to network clients.

• Analysis of employee`s performance before and after number of training events (fulfillment of the Retail Stores plan for turnover, individual employee revenue, sales dynamics for priority brands).

• Participation in supporting and strengthening the company's corporate culture through the transmission of knowledge, standards, values, and traditions to the staff.

• Preparation and conduct of training sessions (in-person in Retail Stores and auditory)

• Training and evaluation of corporate demonstrators: in-person in Retail Stores and auditory, questionnaires, role-playing games

• Creating and implementing educational projects, master-classes, tests, and methodological materials

• Recruitment and onboarding

• Conducting training sessions about the Philips goods, with the focus on the new items, for Retail Stores consultants (Foxtrot, Eldorado, Technopolis, Comfy etc.) and measuring impact by increasing sales

• Preparation and conducting presentation of the new product (in Retail stores as a master-class and for employees in the office)

• Organization and conduct of master classes, mini-trainings, product trainings for both company`s staff (demonstrators, regional managers, Key Account Manager managers, marketing department) and external clients

• Monthly work planning

• Monthly report on completed work

• Monthly inventory of material assets

• Direct retail sales

• Weekly merchandising

• Improve and use sales techniques and psychology

• Stock monitoring, price tracking, and range management

• Work with Client Objections/Complaints

• Accounting for Material Assets

• Preparation and completion of reporting

• Conducting advertising events

• Active engagement at professional exhibitions