Proven track record of metrics and quota obtainment

Experience with using data and trends to articulate business needs

Salesforce.com experience

Optimize lead acquisition by leveraging 3rd party data to expand lead targets, enrich contact and refine lead target accuracy with intent data.

Passed Operational Support training

Lead a team of three researchers

Maintain and grow the existing customer base

Assist sales team with product presentations and serve as a Pre-Sales Manager role to help close deals

Work closely with services team and product development

Pre-sales strategy planning

Develop and manage client relationships

-Lead Generation across multiple Industry segments. Utilizing more than a dozen web tools to identify and research potential leads, according to client's unique criteria to produce sales contacts

-Managing high volume email outreach campaigns

-Running weekly calls with clients

-Explaining KPI's and suggesting improvements

Skills:

-Proficiency with Microsoft Office and google suite, Outreach.io, various CRM tools and countless Internet tools to aid in research

-Compliance and adherence to company policies

-Auditing

-Ability to work independently and in a team environment with overseas partners and co-workers

-Customer Service

-Fluent writing/speaking in English

• Ensure that company policies and audit procedures were strictly adhered to.
• Ensure guest property is deal with using maximum care and attention.
• Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently.
• Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures.

• Welcoming guests to the hotel in a polite, friendly and professional manner. Taking telephone messages accurately, completely and promptly.
• Checking-In and Checking-Out guests using Fidelio Opera PMS
• Being a point of contact for guests should they have any queries. Ensure that customers receive the highest quality of service.
• Keeping up to date on all hotel products, services, pricing & promotional offer.
• Maximize sales revenues through up selling and marketing programs.
• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of my shift.

· coordination/management restaurants staff

• purchase and control of inventory and stores with strict attention to budget guidelines
• projects supervision and monitoring
• translations (ukr, rus, eng, fr)
• maintained the guest satisfaction for steady business
• monitor and keep a peer check on the customer service

• Provide administrative support to General Manager in a timely and courteous manner
• Monitor existing documents to ensure they remain thorough, accurate and up-to-date
• Answer telephones, and direct calls efficiently or take accurate messages where appropriate
• Reconcile expenses and general administrative duties
• Manage general manager's appointments and travel arrangements

· receiving inside and outside calls

• sending/receiving faxes
• providing guests with internet, fax, scanning, copying
• City and hotel information.
• taking room service orders.

· Providing practical support for Communication & Records Unit, USAID/Kiev, on teaching Receiving & Delivery Mail Program to the administration USAID/Kiev Mission staff.

• Purchase Order with USAID/Kyiv, on providing temporary services for C&R Software