Працювала в 4 компаніях 3 роки 10 місяців
IT, Інше
Executive assistant & IT Administration
EMERGCONNECT
IT
1 рік 4 місяці
07.2025 - до теперішнього часу
- Manage user onboarding and offboarding processes across Google Workspace, Slack, Microsoft Teams, andAzure/Azure DevOps.
- Create, modify, and deactivate user accounts and coordinate access provisioning throughout the employeelifecycle.
- Administer Google Workspace user accounts and support email administration and account-related issues.
- Manage user invitations and access across Microsoft and Azure-based services.
- Coordinate account deactivation and access removal during employee offboarding.
- Support the development of IT onboarding workflows and automation to streamline user provisioning and reducemanual administrative tasks.
- Maintain internal IT and operational documentation to support consistent processes.
- Provide technical support to colleagues and troubleshoot common software, account, and access issues.
- Manage executive calendars and coordinate meetings across multiple time zones and internal/externalstakeholders.
Appointment Coordinator
QUORUM
Інше
8 місяців
09.2024 - 04.2025
- Coordinated schedules and managed booking systems in a fast-paced customer-facing environment.
- Resolved customer issues using a structured troubleshooting and problem-solving approach.
- Maintained accurate records and supported smooth operational workflows.
Sales associate
Novesa london shop in canada
Інше
10 місяців
12.2023 - 09.2024
- Assisted customers and provided product recommendations based on their needs and preferences.
- Processed customer transactions accurately using POS systems.
- Maintained organised store operations and a positive customer experience.
It service desk analyst
B braun sharing expertise
Інше
1 рік 1 місяць
09.2022 - 09.2023
- Provided Level 1 IT support in German and English to 200+ internal users across multiple departments.
- Administered Active Directory accounts, including password resets, account lockouts, and Group Policy (GPO)assignments.
- Troubleshot LAN/Wi-Fi connectivity and VPN access issues to support secure remote connections.
- Enrolled and managed iOS devices through an MDM platform for corporate deployment.
- Assisted users with Microsoft Authenticator installation, enrollment, and MFA configuration.
- Resolved Microsoft Office and corporate application issues through systematic troubleshooting.
- Provided technical support for Jabra headsets and audio devices.
- Performed basic command-line troubleshooting for system diagnostics.
- Created multiple Knowledge Base articles documenting troubleshooting procedures and technical solutions,helping standardize support processes and enable faster issue resolution.
- Logged, tracked, and updated incidents in ServiceNow while maintaining documentation and SLA compliance.
Ключова інформація
- ITSM & Ticketing: ServiceNow, Incident Management, SLA Compliance Identity & Access: Active Directory, User Provisioning, Account Deactivation, Password Resets, GPO
- Cloud & SaaS: Microsoft 365, Google Workspace, Microsoft Teams, Zoom, Azure, Azure DevOps
- Networking: VPN Troubleshooting, LAN/Wi-Fi Connectivity, Remote Access Support
- Device & Security: MDM, iOS Device Support, Microsoft Authenticator, MFA
- Technical Support: CLI, Hardware Peripherals, Application Troubleshooting IT Operations: User Onboarding/Offboarding, Access Management, Documentation, Process Improvement
Навчалась в 1 закладі
Приватний вищий навчальний заклад-інститут "Українсько-американський університет Конкордія"
Interantional Economic relations - Business Management
2021
Володіє мовами
Англійська
вільно
Німецька
вільно
Французька
базовий
Російська
вільно
Українська
рідна
Курси, тренінги, сертифікати
COMPTIA +
In -progress
Project Management Fundamentals: A Beginner's Guide — Udemy
Executive Office Assistant and Secretary Skills — Udemy
• Certificates from 911 Interpreters: Interpreter Protocols, Ethics for Interpreters, HIPAA
Certificate in Sustainable Development: Youth View, UACU
Додаткова інформація
PROFESSIONAL SUMMARY
IT Support & Operations professional with hands-on experience in Level 1 technical support, user account administration,SaaS platforms, and employee onboarding/offboarding. Experienced with ServiceNow, Active Directory, Microsoft 365,Google Workspace, Microsoft Teams, Zoom, Azure/Azure DevOps, VPN troubleshooting, MDM, and MFA. Strong problem-solving and communication skills developed through technical support, executive operations, and high-pressure client-facingenvironments. Currently pursuing CompTIA A+ certification.
Анастасія Максимівна
Анастасія Максимівна
IT SERVICE DESK ANALYST
Київ
повна зайнятість
Остання активність 1 день тому