Successful B2B Client Retention: Effectively managed relationships with B2B accounts, gathering technical requirements and resolving complex product-related issues on time, which directly contributed to high client satisfaction and retention.
Efficient Incident Tracking & Sync: Set up a clear routine for identifying and documenting client-reported technical bugs in Jira, improving communication and sprint priorities between the client-facing team, support, and product development.
Team Leadership & Career Growth: Demonstrated strong operational and leadership skills by moving up into management roles within the Hospitality sector, eventually coordinating day-to-day operations, onboarding, and training for teams of 10+ employees.