Acting as primary contactfor key VoIP clients, ensuring high satisfaction and alignment with needs.
Identifying client needs and driving revenue growth through upselling and cross-selling.
Achieving revenue targets, monitoring account profitability, and adapting strategies.
Analyzing trends and competitors to refine sales strategies.
Leading contract negotiations and renewals for long-term partnerships. Coordinating with internalteams to ensure service quality and resolve clientissues.
Tracking and reporting account performance, using data to improve retention and growth strategies.

Analyzing and managing call and SMS routing to ensure optimal quality and cost-efficiency.
Continuously monitoring network traffic and call quality, identifying and resolving routing issues in real-time.
Working with international VoIP and SMS carriers, negotiating rates, and managing vendor relationships to secure the bestroutes.
Using routing data and performance metrics to adjuststrategies and improve service quality.
Preparing and maintaining daily reports on routing performance, cost efficiency, and quality metrics.
Collaborating with technical and supportteams to troubleshoot and implementrouting changes effectively

Assisting clients with inquiries and resolving issues related to telecom services, ensuring high customer satisfaction.
Managing requests for service activation, adjustments, and troubleshooting efficiently.
Collecting and analyzing customer feedback to identify common issues and suggestimprovements.
Collaborating with technical and supportteams to escalate and resolve advanced problems promptly.
Documenting all interactions, resolutions, and customer feedback in the CRM system for accurate record-keeping.
Addressing customer questions related to billing, payments, and service plans.
Implementing proactive strategies to reduce churn and improve clientloyalty.