• Process Optimization: Modeled business processes, wrote use cases, and conducted cross-system analysis for hiring and staffing across 15 systems. Improved candidate-position matching and automated staffing processes where possible.
• Data-Driven Enhancements: Conducted user research, facilitated stakeholder meetings, analyzed current processes (as-is/to-be), identified bottlenecks, enhanced reporting, and implemented self-service tools for candidates to support data-driven decisions.
Environment: BPMN, AWS Athena, SQL, Jira, Confluence, Miro, Figma, Power BI.

Project : implementation crm for global pharmaceutical company in 50 countries project : implementationtt the user portal on wordpress technology
Worked with global partners to provide the best solutions for salesforce with global enhancements participated in the implementation of the cpm system from the very beginning to the transfer of knowledge to the support service prepared documentation for a few stages of project prepared and validated requirements for the development and upgrading of sfdc and mc evaluated, tested, and recommended new opportunities for enhancing existing solutions and it processes constructed diagrams in bpmn and uml environment : bpmn, uml, sql, jira, confluence, miro, figma, power bi

Content creation projects

• B2B Sales and Customer Engagement: Managed corporate customer database, identified client needs, prepared tailored commercial offers, and negotiated CRM system purchases (CRM Creatio)
• Project Leadership: Planned and implemented key account projects, developed detailed project plans, managed resources, ensured alignment between teams and client expectations, and increased customer satisfaction (Jira, Confluence, SharePoint, Agile, Kanban, Power BI).

Successfully managed, organized, and controlled 6 branches of the bank in transcarpathian region and zhytomyr region developed relations with corporate and clients of agribusiness ensured and regulated the performance of planned kpis was responsible for employee development at the bank : 63 people established commercial relationships with the bank's partners, key clients, and financial market collaboration with corporate clients analyzed the local economy and devised a plan for recruiting consumers to export, import