Execution and delivery of projects ( including multilingual ) providing customer service and support team building and training for project execution coordinating work of project teams managing the project's schedule and budget solving non, standard tasks writing and maintaining of project, line related documentation training and adaptation of new employees in the pm team working with client complaints, completing rca forms, if required studying new software ( including cat tools ) and creating instructions for project managers and linguists on work in it participating in onboarding calls with new clients as well as training/quality control sessions working on new project lines with non, typical workflows and tools, writing project line guidelines and rec ommendations for pms, optimising workflow

Leading of project managers team on big tasks providing customer service and support coordinating work of pm teams interviewing new pm team members training and adaptation of new employees in the pm team working with client complaints, completing rca forms, if required working as an account manager of long, lasting clients working with pm team members on their skills and problematic points evaluating pm and participating in taking decision on transferring him to the next position ( grade ) working on new project lines with non, typical workflows and tools, writing project line guidelines and rec ommendations for pms, optimising workflow creating of new production procedures and workflows together with the head of production department