April 2022 — October 2023
NDA Sales Manager(gambling)
? Processing of incoming requests;
? interaction with customers
? conflict management;
October 2023 — till now
NDA Retention Manager(gambling)
? Conduct outbound calls to existing clientswith the aim of retention;
? Gather feedback, suggestions, andrecommendations from clients;
? Provide assistance with any potentialissues;
? Monitor customer satisfaction and identifyareas for improvement;
? Develop and implement strategies toenhance customer loyalty;