Searched and collaborated with law firms for opening offices and hiring staff in new locations. Discussed and advised on the process of obtaining residence permit and visa support. Aided in locating and purchasing flights, hotels, and moving items to new locations. Consultations with the HR team and employees regarding all relocation issues. Executed compensation packages in adherence to relocation and travel policies.

• Outperformed in launching projects, increasing number of relocated employees, and enhancing circumstances surrounding employee migration.
• Supported in registration of legal entities in Bulgaria, Czech Republic, Cyprus, Lithuania, Poland, Kazakhstan, Armenia, and Georgia.
• Conducted several webinars and prepared presentations, checklists, and instructions for the relocation process.
• Created and implemented relocation packages, procedures, guidelines, FAQs, and detailed instructions along with planning of webinars and presentations.

2021-2022 - Key account manager

Dedicated and results-driven professional with extensive experience in key account management, specialising in fostering strong client relationships, negotiating contracts, and implementing innovative solutions. Proven track record of driving sales growth and enhancing client satisfaction through strategic presentations and effective management of client obligations.

• Successfully developed and delivered tailored presentations to key clients, resulting in increased sales and client satisfaction.
• Negotiated favourable terms and conditions with corporate clients, leading to strengthened partnerships and increased revenue.
• Implemented innovative software solutions for client booking processes, improving efficiency and enhancing client experience.
• Monitored and ensured the fulfilment of company obligations to clients, resulting in improved client retention rates.

2019 - 2021 - HR manager

Led the strategic development of the human resources department, overseeing all functions related to talent acquisition, employee relations, and personnel management. Established partnerships with external training providers and negotiated agreements to enhance employee development opportunities. Designed and delivered presentations tailored to the specific needs of internal stakeholders. Assisted employees with resolving visa-related issues and facilitated accommodation arrangements when required.

• Efficiently managed the recruitment process, including posting vacancies, conducting interviews, assessing candidates, and making hiring decisions, resulting in improved hiring quality and reduced time-to-fill vacancies.
• Developed and implemented a personnel management system, automating processes for tracking working hours, leaves, and other personnel data, which increased the HR department's efficiency and reduced the risk of errors.
• Actively participated in the onboarding and adaptation of new employees, providing orientation and training to newcomers, which facilitated their quick adaptation and integration into the team.
• Organised and conducted successful training and development programs for employees, including leadership, communication, and skill development training, which boosted motivation and productivity among staff.

Aided employees in arranging business trips, conferences, and booking tickets and hotels. Communicated with travel and transport companies, hotels, and real estate agencies. Carried out project budgets and planned effective staff training for performance improvement.

• Resettled employees from the financial department to the Czech Republic and China.
• Formulated company's travel policy, as well as budget and relocation packages for employees.
• Provided visa support and organised corporate events abroad, as well as employees relocation to Europe, Ukraine, and China.

Managed sales across Croatia, Montenegro, Italy, Switzerland, Georgia, and Slovenia. Negotiated and signed contracts with foreign partners, as well as with hotels in Ukraine and abroad. Prearranged promotional tours, seminars, webinars, conferences, and events for groups in Ukraine and abroad. Played an integral role in advertising campaigns and recruiting staff.

• Selected and deployed workplace CRM system for smooth running of operations.
• Boosted sales through retail chain participation.
• Coordinated with large network of travel agencies for business growth

Collaborated with individual and corporate clients for providing hotels, transfers, excursions, and MICE.

Expanded business by building new partnerships in several countries, and other countries. Swiss hotels and travel / tour operator companies in several countries.

• Delivered exceptional customer service to retain clients.
• Optimised sales by attracting new partners and retailers.

• Kyiv and Ukraine regional retail network development